Job Purpose: Responsible for managing the complete back-office function for a Travel company and its subsidiaries. Key Tasks : Center Management : - Develop and implement strategies and procedures to improve service delivery, efficiency, and productivity. - Manage a team, including recruitment, training, coaching, and performance management. - Ensure day-to-day operations are planned well in advance. - Oversee the daily roster of the team keeping the service delivery in mind. - Monitor and analyze service delivery metrics to identify trends and areas for improvement. - Implement quality assurance measures to ensure that all stakeholder interactions and outputs meet established standards. - Develop and maintain relationships with internal stakeholders, such as Sales, IT, and Operations, to ensure that business objectives are well supported. - Provide regular reports and updates to the management on the center's performance. - Stay up to date with industry trends and best practices and implement changes as needed to improve performance. - Ensure compliance with all relevant regulations and standards, such as labor laws, data privacy and security. - Control the legal aspect of the center's operations. - Own relationships with external providers, i.e., telco, recruitment, out staffing etc Finance: - Manage back-office finance functions and processes like AR, AP, BR, etc. for all travel Network companies. - Generate regular financial reports related to budgets, accounts payable, accounts receivable, expenses etc., as per business SLA. - Focus on daily and month-end accounting to determine results, including P&L activity balance sheet activity and accounts-receivable cash application - Provide insights to management and stakeholders on matters pertaining to the company's financial policies. Operational Excellence: - Implementing new systems, procedures, and policies and developing reports, statistics, and presentations. - Lead and manage a team to execute all functions relating to expenses, income, insurance, taxes, etc. as per the SLA. - Undertake and lead projects and suggest advanced technological solutions. - Maintaining regular contact with the key stakeholders and ensuring that the business expectations are met across the travel network. Team Management: - Set KPIs and clear goals for the team. - Monitor and evaluate the team's performance. - Mentor and motivate the team to achieve their KPIs. - Delegate tasks and set deadlines. Management Reporting: - Submit monthly reports/dashboards to the Head of Finance. - Offer valuable insights regarding expenditure patterns, cost-reduction efforts, and opportunities for increasing profit margins. Dimensions: Competencies: - Must meet deadlines without compromising the quality of the outcome. - Must possess excellent communication and interpersonal skills. - Must have the ability to drive change through continuous improvement. - Must have an analytical mind and business awareness. - Must have leadership qualities with the ability to lead/mentor a team of 75-100. - Must be familiar with the industry's rules and regulations. Education: - Must be a qualified CA or MBA from a reputed institute. - Proficiency in MS Office - Excel, Word, Outlook & PowerPoint is a must. - Fluency in English language is a must.

Cochin/Kochi

Kerala

Center Head - F&A Back Office Operations - Travel & Tourism 

Job Description for Center Head - F&A Back Office Operations - Travel & Tourism  in Talent Metrics in  Cochin/Kochi Kerala for (15-20) years of experience. Apply Now!