Center Head - Business Operations

Center Head - Hyderabad

Job Overview:

The Center Head will be responsible for establishing, managing, and scaling the Global Capability Center (GBS India) as a strategic extension of the organizations global operations.

The role will oversee end-to-end center operations, ensuring successful transition of identified business functions from UAE to India, building a high-performing workforce, establishing operational governance, driving service excellence, and ensuring alignment with global business objectives.

Key Responsibilities:

- Business Transition & Knowledge Transfer Management

- Operations Management & Service Delivery

- Leadership & Organization Development

- Global Stakeholder Management

- Financial & Cost Management

- Governance, Risk & Compliance

- Technology & Digital Enablement

- Culture & Employee Engagement

Required Experience:

- 12+ years of experience in managing large-scale operations, shared services, GCCs, BPOs, or global delivery centers.

- Proven experience in establishing or scaling a Global Capability Center / Shared Service Center.

- Experience managing multi-functional teams across operations, technology, finance, and customer service.

- Strong experience in transition management and offshore delivery models.

- Experience working with Middle East - global stakeholders preferred.