CDK Global - Operations Analyst - Training Delivery & Facilitation

About US:

- CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit- www.cdkglobal.com

- At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities.- Our values: Stay- Curious,- Own- It, Be- Open, Create- Possibilities

Key Responsibilities:

Content Development:

- Partner with Product Management and Engineering teams to translate product updates, new features, and technical documentation into clear, engaging, and effective training materials (e.g., presentations, guides, videos, and workshops).

LMS Administration:

- Manage the full lifecycle of training content within Workday Learning, including uploading new courses, updating existing materials, managing user-group assignments, and tracking completion rates.

- Ensure all training documentation is organized, current, and easily accessible to the team.

Training Delivery & Facilitation:

- Schedule and conduct regular, recurring training sessions (e.g., new hire onboarding, weekly product updates, skills workshops) for the Customer Success team.

- Develop and manage the CS training calendar in coordination with product release schedules and team needs.

Vendor & Partner Management:

- Serve as the primary point of contact for third-party training partners, such as SuccessHacker.

- Coordinate logistics, manage the contractual relationship, and ensure the value of external training programs is maximized.

Program Management:

- Work closely with CS and Product leadership to identify training gaps and develop a strategic roadmap for enablement programs.

- Gather feedback from the CSM team to continuously improve training content, delivery, and effectiveness.

- Develop and distribute monthly reports detailing training engagement, completion rates, and program effectiveness to key stakeholders.

- At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

- CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

- Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.