Senior Manager - Customer Support CashKaro and EarnKaro are two of India's fastest-growing B2C products. Our mission is to re-invent how businesses acquire customers & sales. We are already a key marketing partner to Amazon, Flipkart, Ajio, Myntra & 100s of top eCommerce companies. We are backed by marquee investors like Kalaari, Ratan Tata, and Korea Investment Partners (last raised $10mm). With a 200-250 INR crores revenue run rate, we are on track to be India's next unicorn. Overall responsibility: - Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience. - Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department. - Develops and implements methods to record, assess, and analyse customer feedback. - Develops and implements training and quality assurance programs for new hires and experienced employees. - Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company. Day to day responsibilities : - Managing the customer support department's day-to-day functions. Responding to escalated customer support issues. - Implementing customer support processes to enhance customer satisfaction. - Formulating and revising customer support policies and promoting their implementation. - Informing the team of all new information related to products, procedures, and trends. - Assessing support statistics and preparing detailed reports on the findings. - Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts. - Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department Mandatory Certifications: - ISO - Six Sigma BB Why Join Us : 1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness 2. Compensation & Benefits - Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory 3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate. 4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back! 5. Cool Perks - Come and get to join us for in-house events, team outings, dinner catchups, and much more Ensuring a Diverse and Inclusive workplace where we learn from each other is core to CK's value. CashKaro.com and EarnKaro.com are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. CashKaro.com and EarnKaro.com will not pay any third-party agency or company that does not have a signed agreement with CashKaro.com and EarnKaro.com. Visit our Career Page at - https://cashkaro.com/page/careers Follow Us at https://www.linkedin.com/company/cashkaro-com/mycompany/

Gurgaon/Gurugram

CashKaro.com - Senior Manager - Customer Support 

Job Description for CashKaro.com - Senior Manager - Customer Support  in Pouring Pounds India Pvt. Ltd in  Gurgaon/Gurugram for (6-11) years of experience. Apply Now!