Cashfree - Team Lead/Assistant Manager - Law Enforcement Agency

Role: Team Lead /Assistant Manager - LEA

What You Will Do:

- Analyze transactions/accounts to avoid potential fraud.

- Handle escalations to satisfaction, conduct RCA, implement corrective and preventive measures.

- Investigate, support ticket analysis, to identify and implement process improvements.

- Aggregate data from multiple sources to provide a comprehensive assessment

- Monitoring CTF for the accounts.

- Create reports, summaries, presentations and process documents to display results.

- Coordinating with Banks, Cyber cell, local Law Enforcement Agencies & other government bodies for Fraud, suspicious transactions/accounts and handling collections/recovery.

What You Will Need:

- Overall 3-7 years of experience, with 2 years of relevant experience in liaising between the organization and local Law Enforcement Agencies and handling collections/recovery, preferably from a fintech background.

- 1-2 years of team management experience (For TL / AM Level).

- Process-oriented, proactive and results-driven individual.

- Willing to travel across India for any case representations as per the business requirements.

- Flexible working on weekends and rotational shifts as per the business requirements.

- Proficiency in Microsoft Excel, Basic SQL knowledge.

- Excellent command over English in both verbal and comprehension skills.

- Critical thinking skills with the ability to independently solve problems with data.

Location : Bangalore