CARS24 - Growth Sales Manager

What drives us?

A single tap on your phone unlocks a world that transforms your entire car ownership journey, covering every milestone - from finding your perfect match to keeping it running smoothly, to selling it later. That's the future we are building at CARS24. Our mission is to ensure car ownership is stress-free.

We want our customers to focus on the open road, not roadside worries. We are building a one stop shop, a Super App for all their car needs, powered by technology, data science, and deep customer insights. We are already one of the largest Auto-tech companies in the world, but we are not stopping here. We aim to grow 10x in the next five years.

Role Objective

Own and scale growth and customer engagement for CARS24 UAE by leading customer assistance operations, CRM journeys, AI-led automation, and top-of-funnel growth across buy, sell, and classified platforms.

Key Responsibilities

1. Customer Support & Experience

- Lead customer assistance operations across all business verticals (call & chat)

- Own CX metrics, service quality, SLAs, and continuous improvement initiatives

- Improve customer experience across all communication channels

2. CRM & Product Collaboration

- Work closely with Product, Tech, and Business teams to design and optimize end-to-end CRM journeys

- Drive lifecycle engagement, conversion, and retention through CRM automation and personalization

3. AI & Automation

- Lead AI and automation initiatives in customer support (chatbots, workflows, agent productivity tools)

- Reduce cost-to-serve while improving resolution quality and turnaround time

4. Growth & Partnerships

- Manage relationships with channel partners (classified platforms, marketplaces) to drive buyer growth

- Identify and unlock growth opportunities across all business lines

5. Funnel Ownership

- Own top-of-funnel metrics across:

1. Buyer acquisition

2. Seller lead generation

3. Classified platform growth

- Track, analyse, and improve funnel performance and lead quality

6. New Growth Channels

- Lead initiatives to generate buy/sell leads from Facebook Marketplace and similar platforms

- Run experiments, scale successful channels, and optimise CAC .

Who Were Looking For ?

- Bachelors degree in Business, Marketing, Engineering, or related field

- MBA preferred

- 6- 8 years of experience in Growth, Customer Experience, Process Excellence, Inside Sales, or Operations

- Minimum 23 years in a people leadership role

- Experience in consumer internet, marketplaces, e-commerce, or tech-enabled businesses preferred

- Hands-on exposure to CRM systems, customer support operations, growth funnels and AI automation