Role: Associate Director - Global People Experience.

Location: Hyderabad.

Full/Part-time: Full Time.

Build a career with confidence.

- Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come.

- From the beginning, we've led in inventing new technologies and entirely new industries.

- Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About The Role:

- The HR Ops Assoc Director position influences business decisions made by leadership and recommends functional strategies and operational plans with direct impact on results.

- Recognized within the organization as a thought leader in area of expertise.

- Problems are complex and require extensive investigation and analysis.

- Requires communication with executive leadership.

- Establishes and implements critical functional strategies and operational plans for the area of responsibility, with impact on the achievement of results.

- Focus is on medium to-long term strategies (e.g, 2 - 3 years) to achieve business results, which may require substantial development of new processes, standards or operational plans.

- Typically negotiates and compromises to influence internal and external parties to accept concepts, practices and approaches of the job area.

- Requires ability to communicate with senior executive leadership regarding matters of strategic importance to the organization.

- Frequently conducts briefings to senior leaders both within and outside of the function.

- Requires expert knowledge of multiple work areas typically obtained through advanced education combined with experience.

Key Responsibilities :

Experience Strategy & Design :

- Define and evolve the future- state experience strategy and design principles for key employee and manager journeys, with explicit ownership of HR experience design for onboarding and offboarding.

- Lead experience design for high- impact "moments that matter", ensuring experiences are simple, consistent, and human- centered across geographies.

- Apply service design, journey mapping, and customer- centric methodologies to improve usability, reduce friction, and strengthen trust in HR services.

- Embed co- creation with employees, managers, and HR stakeholders into experience discovery and design.

- Inspire customers and key stakeholders by crafting tailored communications and engaging storytelling, delivering key messages via focus groups, preview briefings, Town Halls, internal communications platforms and other vehicles.

Digital, Automation & AI- Enabled Experiences :

Shape and maintain a global digital experience roadmap spanning :

- Workday Journeys and self- service experiences.

- Leveraging knowledge, search, guidance, and notification capabilities to enable intuitive, self-serve experiences.

- Agentic HR support, including employee-facing HR agents and AI-enabled experiences.

- Identify and apply opportunities for automation and AI- enabled capabilities, including the use of Copilot and agent- based approaches, to improve experience quality, speed, and decision support.

- Translate experience intent into clear solution design direction and priorities for HR Technology and Digital teams.

- Lead the design, piloting, and scaling of new digital capabilities aligned to enterprise platforms and standards.

Orchestration & Cross- Functional Leadership :

- Orchestrate delivery across HR Technology, HR Shared Services, COEs, Digital teams, and vendors, aligning stakeholders around a shared experience vision and outcomes.

- Establish experience standards, success measures, and design guardrails that guide implementation and continuous improvement.

- Act as a strategic connector and escalation point, supporting alignment and effective decision- making where experience, service delivery, and technology intersect.

- Continually review and adjust priorities as business needs change; manage multiple workstreams/project with an agile mindset.

Insight, Influence & Governance :

- Use Voice of Customer, experience analytics, self- service insights, and operational signals to shape priorities and roadmap decisions.

- Regularly engage with senior HR and enterprise leaders, providing briefings on experience strategy, progress, insights, and outcomes.

- Balance innovation with governance, ensuring experiences align to risk, compliance, and enterprise requirements.

- Stay connected to external best practices and emerging trends in digital employee experience, automation, and AI.

Requirements :

- 10+ years' experience in managing complex processes, together with practical application of process improvement and project/change management methodologies.

- Demonstrated experience designing and evolving digital employee or manager experiences, ideally using enterprise platforms.

- Technology driven, with experience of process design in Workday, Service Now, or equivalent software and tools, preferably in an enterprise environment.

- Excellent storytelling skills; ability to assist others in understanding new ways of working and influencing them to try new ways of doing business without direct control in a matrixed and collaborative environment.

- Experience documenting processes, assessing useful key metrics, critical thinking, and very comfortable "living in the details" of the process.

- Collaborative, adept at partnering with diverse HR teams and stakeholders at all levels of the organization.

Preferred / Additional Requirements (Non- essential But Strongly Advantageous):

- Experience applying automation, AI, or Copilot- enabled solutions within HR or enterprise environments.

- Background in experience design, service design, digital transformation, or product- led delivery.

- Experience designing and scaling Workday Journeys or similar guided experiences.

- Familiarity with knowledge- led self- service, intelligent routing, or agent- based interaction models.

Benefits :

- We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

- Have peace of mind and body with our health insurance.

- Drive forward your career through professional development opportunities.

- Achieve your personal goals with our Employee Assistance Programme.

- Our commitment to you.

- Our greatest assets are the expertise, creativity and passion of our employees.

- We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers.

- We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation.

- We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better.

- This is The Carrier Way.

- Join us and make a difference.