Purpose of the function:

This position is responsible for managing a multi-functional geographies that encompasses operations, sales, focus on the customer, quality and productivity, people development and overall administration.

Responsibilities:

P&L Management:

- Responsible for setting the budgets, monitoring the actuals, analysing and taking corrective action and ensuring maximum achievements at the country level.

- Setting pricing and cost parameters so as to ensure profitable and sustainable quotations are produced in line with market dynamics on a timely basis.

- Review and control the credit timelines and payments of all customers. Ensure the CAFs is duly endorsed post checking the credit worthiness of the customer.

Leadership and Team Management:

- Develop employee capability by ensuring up skilling and cross skilling by identifying various training and developmental interventions.

- Identify and develop high potentials internally (as well as potential hires externally) to build strong second line leadership to ensure robust contribution.

- Review the sales/ ops team performance based on the budgets and productivity and take corrective action to maximize sales/ops productivity.

Sales and Business Development:

- Responsible for driving top line growth by developing strategies with the team to penetrate into new customer accounts.

- Build strong relationships with shippers / consignee to ensure products/ pricing / trade lanes leveraging on push - pull strategies with overseas counterparts.

- Work closely with the product and pricing teams to influence pricing and products in order to present competitive solutions to rope in potential customers.

- Ensure participation of team members in local events, trade fairs and forums to build a strong brand presence and leverage on existing networks within those forums.

- Develop long term and short term business strategies and effectively communicate the same to the team.

Key Account Management / Pricing & Procurement Support:

- Drive a strong focus on account management and client retention to retain existing business and increase the business with existing clients.

- Review sales performance on a weekly basis for all teams by analysing various Sales MIS Reports.

- Develop strong short/ middle/ long term strategies across new products/ pricing/ trade lanes for customers and markets.

- Responsible for overseeing and managing the office administration, capex management and stationary and communication costs of the branch (es).

Operations and Services:

- Lead and develop the sales plan across by working closely with managers to understand markets and competitors.

- Develop and implement a strong customer focus between sales, operations and customer services personnel within the team to ensure quick response to customer queries, DSR, RFQs etc.

- Provide strong support and relevant feedback to operations and services team to ensure customers are managed professionally.

- Responsible for risk management and adherence to compliance.

Educations Qualification:

- Mandatory - Graduate in any discipline.

- Preferred - Post-graduate in Management with specialization in International Business/ Shipping and Logistics/ Sales & Marketing.

Experience and Skills:

- Market knowledge of Logistics/ freight forwarding industry.

- Knowledge of basic financial concept, knowledge of related laws.