- Responsible for managing end -to end loan lifecycle post disbursement, intimation loan details to customer, loan repayment / Renewal /Part Payment. - Resolve customer complaints quickly and effectively. Act as point of contact for complaints and escalate issues as appropriate - Follow up with customers for their overdue amounts via various methods (including phone calls, Whatsapp, and emails ) maintain 100% collections, and minimize the default cases. - Aim to preserve customers and improve customer satisfaction. - Collaborate with internal teams (e.g. Tech, Product, senior management) to address customers needs Qualification & experience : Qualification: Graduate/MBA - 1-5 experience in Sales, customer service &amp; CRM preferable - Excellent Verbal, communication skills &amp; negotiation skills.

Hyderabad

CapitalNow - Customer Relationship Manager 

Job Description for CapitalNow - Customer Relationship Manager  in Capitalnow in  Hyderabad for (4-6) years of experience. Apply Now!