Head - Claims & RCU The incumbent is responsible for ensuring that claims philosophy and procedures are well institutionalized. Purpose of this role is also to ensure implementation and communication of claims strategy to support delivery of overall business targets. This role also has the responsibility to use planned business levels and knowledge of claims to forecast claims activity and support decision making. The role is also responsible to ensure that the claims activities are well managed at the branch / hub; management of the vendors to ensure quality output; compliance to regulatory & other internal guidelines; publish periodic metrics on claims; implementation of the claims system; assessment and review of claims on an ongoing basis and team management within the Claims Function. Claims Philosophy : The role is responsible for implementation of the principles and the philosophy laid down : - Assist in establishing claims philosophy for all channels of business and preparation of plan to achieve targets with adherence to the philosophy. - Provide feedback & input to various - Ensure circulation of appropriate dashboards for management reporting Claims Process and Procedures : Responsible for formation and implementation of processes and procedures : - Create and review the claims manual, review of standard process & procedures, formats and documentation. - Conduct training sessions as and when required. - Monitor the SLA's with various departments to ensure adherence. - Resolve escalated inquiries & complaints by liaising with resolution center. - Design & implement appropriate claims administration & reporting system. - Develop MIS and dashboards on various parameters for an effective analysis and insight to the performance of the unit. - Create a plan and process to reduce TAT towards payment to policyholders on death claim and refund to avoid interest charges. Compliance Management : Understand and follow regulatory requirements regarding claims : - Understand and adhere to the regulations relating to the functioning of the Claims unit. - Achieve satisfactory rating in all compliance & audit reviews

Gurgaon/Gurugram

Canara HSBC OBC Life Insurance - Head - Claims & RCU 

Canara HSBC OBC Life Insurance - Head - Claims & RCU  ,Job Description for Canara HSBC OBC Life Insurance - Head - Claims & RCU  in Canara HSBC OBC Life Insurance in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!

Job Description for Canara HSBC OBC Life Insurance - Head - Claims & RCU  in Canara HSBC OBC Life Insurance in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!