About us - Camp K12 is a Global Online School for 21st century skills founded by MIT/Harvard alum and the Ex-CEO of Apple India. We- re a team from Wharton, Bain, IIT and Teach For India bringing K-12 (school) education into the 21st century. We have worked with 100s of schools and orgs like Google, Adobe, IIT Delhi and IIT Bombay to teach cutting-edge tech to 100k+ kids in ages 6 - 18. Today we- re scaling online to meet the needs of millions of parents globally looking to introduce their kids to crucial 2lst-century skills. We- re an early-stage EdTech startup backed by SAIF Partners and Matrix Partners. Website: www.campk12.com Demo - see our online classes in action: https://bit.ly/367NirT Our origin story: https://yourstory.com/2016/12/camp-k12 We're looking for a Customer Experience manager for our Operations team: Parent support line, Teacher Support line, Live class operations. This is a call center / input metrics management role with NPS ownership. Key skills: - Past experience leading large teams of call center executives on metrics like First-Response Time, TAT / closure time, Talk Time - Understands how to set up QA / Training, write scripts - Good team management skills to drive these metrics with team - Data driven, understands reports, drives improvements proactively

Gurgaon/Gurugram

CampK12 - Customer Experience Manager 

Job Description for CampK12 - Customer Experience Manager  in Camp K12 in  Gurgaon/Gurugram for (8-10) years of experience. Apply Now!