Broader responsibilities: - Managing resolution rate for flows/recoveries Pan India. - Should drive high-quality customer experience in collections and manage escalations. - Drive team and vendors to produce better results. - Meet Collection benchmarks for the given portfolios. Functional responsibilities: - Lead the implementation of various collections strategies for your region across various buckets and within Call center - Work closely with the team members to provide constructive real-time/ scheduled feedback. - Focus on Quality imperatives such as first-time resolution and responsiveness. - Deadline, detail-oriented and comfortable working in a fast-paced and open/ flexible environment - Developing and sustaining long-standing relationships with company-approved vendors. - Meeting with suitable vendors to assess their products, inquire about their services, Horizontal responsibilities: - Proactively raise red flags and challenges on issues within your region - related to capacity shortage, attrition, technical issue etc. - Be proactive in providing feedback to central strategy and policy teams on pool specific challenges - for ex. Contractibility challenges Success metrics: - Drive key processes to deliver on resolutions numbers for your specific Call Center/region - Drive key processes to ensure input call center input metrices are in place to delivery assigned target - Participate and provide feedback/inputs to strategy team to shape strategies for your region (and potentially PAN india) - Play a key role in ensuring 100% process adherence and code of conduct adherence for your call center - Adhere and drive call center SOP Must haves: - Min 8 years Experience in Tele- Collections - Must have people management experience in last - Handled min 50+ team size - MIS/ Analytical skills - to be able to work on dashboards, reports - Strong understanding of tele collection operations, strategies & best practices

Delhi NCR

Ahmedabad

Bangalore

Call Centre Manager 

Job Description for Call Centre Manager  in TargetHR in  Delhi NCR Ahmedabad Bangalore for (8-18) years of experience. Apply Now!