Requirements: - - 7+ years of experience in managing the call center team - Someone who can implement the best tools and technologies that enhance productivity for the team. - Someone who can track and analyze key performance indicators. - Strategizing cross-sell and up-sell conversion with the team. - Managed a team of 40+ folks KPIS: - Strategy & Management: Set operational strategies and ensure smooth operation. Team Leadership: Lead and coach a team of agents and managers, promoting high performance. Operational Efficiency: Monitor and implement efficient processes. Quality Assurance: Maintain quality standards and address issues. Reporting: Track KPIs and provide reports to management. Customer Experience: Address escalated issues and improve overall experience. Resource Management: Oversee recruitment, training, and budget. Technology: Evaluate and implement call center tools and tech. Compliance: Ensure activities meet legal and industry standards.

Mumbai

Call Center Head 

Job Description for Call Center Head  in Scrabble in  Mumbai for (5-15) years of experience. Apply Now!