Calderys - Manager/Senior Manager - Thermal Sales

Responsibilities.

- P&L management of assigned customer account.

- Participate in setting detailed quantified objectives and developing business plan.

- Sales Forecast.

- Develop short term forecast (periodically) and long-term sales forecast.

- Identify the gap in product & service portfolio and participate in developmental work with R&D and other functions.

- CRM Usage.

- Use CRM for all daily activities.

- Gather customer insights and needs.

- Submit feedback in CRM.

- Account plan. Act as a Key Account Manager for large accounts and develop account plan.

- Perform account management duties, including (but not limited to) negotiating short term and long-term contracts, administering sales contracts and ensuring terms and conditions are adhered to, resolving and communicating of customer complaints (in coordination with Customer Service).

- Identify growth/profitability improvement opportunities (using CRM opportunity management functionality) and advance relationships with customers in order to fully capture them.

- Introduce new products and new solutions to the customers.

- Apply the pricing policy vis-a-vis the assigned accounts.

- Data collection of process parameters / refractory consumption pattern and total consumption.

Customer Relationship:

- Establish and nurture relationships with assigned customers.

- Understand customers' needs (incl.Technical), test potential ideas and solutions, and collaborate with technical service to better serve customers.

- Gather valuable information about the market and competitors from customers and convey all necessary information where appropriate.

- Ensure link and communication to other functions (marketing, technical service, customer service, R&D, operations) and collaborate with other functions on topics related to the customer when relevant.