This position will be responsible for Customer Renewal / Upgrade by managing the complete lifecycle of customers (from onboarding to user activation to renewal/upgrade). Since we have a channel network, you will work with partners across India and ensure that our goals are achieved. You should be results-driven, and excited about building an incredibly successful servicing engine alongside a fast-growing team KRA's: Identify opportunities, build processes, plan & execute for growth of the following : - Renewal / Upgrade % - % of Channel Partners Achieving Their Renewal Upgrade Targets - Cost Per Renewal / Upgrade - Channel Management & Development - Build strong relationships with our partners, actively collaborating with their teams to streamline processes and enhance renewal and upsell capabilities - Training, marketing & sales support for partners & their team - Harness the power of data to identify actionable insights, proactively address customer churn, and capitalize on missed upsell opportunities - Hiring, training, daily tracking & performance management of each team member Skill Sets / Requirements: - Analytical, process-oriented & data-driven - able to derive insights from data to drive informed decisions - Strong business acumen with an understanding of customer needs and behavior - Good people and process management capabilities Qualification: - MBA from an institute of repute Relevant Experience: - 5 - 8 years in sales, customer retention / upsell

Delhi

Busy Infotech - Head - Servicing - Renewals & Upgrade 

Job Description for Busy Infotech - Head - Servicing - Renewals & Upgrade  in BUSY Infotech P Ltd in  Delhi for (5-10) years of experience. Apply Now!