BusinessNext - Business Analyst - CRM - IT Services/BFSI Domain

Description:

Role & Responsibilities:

- Deliver innovative solutions within our internal Continuous Delivery and Integration solution based on user requirements

- Build relationships with business and IT representatives at all levels, to assess, initiate, prioritize, refine, and drive appropriate technology solutions

- Develop and maintain a product roadmap for his/her delivery area that synthesizers the needs of business customers over the long and short term. Manage delivery expectations with customers

- Create, and groom a backlog of well-formed stories for implementation by the areas scrum team

- Manage and communicate tradeoff decisions between scope (value / expected ROI) and schedule (higher operating expense in longer release cycles)

- Effectively negotiate with business and IT stakeholders to prioritise work to be delivered by the Agile Scrum Team each sprint

- Excellent written and verbal business and technical communication skills, working comfortably and ably with stakeholders at the department or division level

- Must review technical solutions for compliance to business process and objectives, as well as IT standards

- Work diligently and proactively to research, respond and resolve customer issues in a timely manner

- Manage to the definitions of done from feature acceptance criteria to release to ship working software to aligned business values

- Identify trends and opportunities for process optimisation, process redesign, or development of new process/policies

Preferred Candidate Profile:

- Project management skills- Planning, Organising, Risk identification and mitigation, delivery quality and timelines

- Business analysis, critical thinking, conflict management and problem solving skills

- Excellent verbal and written communication for influencing and leading customer facing engagements

- Strong Technical background

- Knowledge of global best practices in CRM space

- Experience in BFSI domain shall be preferred but not mandatory.

- Knowledge of web applications, databases (preferably Oracle), SQL

- Knowledge of CRMnext.com preferred but not mandatory.

- Strong knowledge in information technology architecture components, principles, procedures and practices

Education:

- First division (60%) throughout

Role: Business Analyst

Industry Type: IT Services & Consulting

Department: Data Science & Analytics

Employment Type: Full Time, Permanent

Role Category: Business Intelligence & Analytics