Description:

About the Role

We are seeking an experienced Business Unit Head IT Staffing / Staff Augmentation to lead and scale our end-to-end staffing business operations.

This is a strategic leadership role with complete ownership of business growth, operational excellence, delivery governance, customer success, and profitability.

The ideal candidate will bring strong experience in IT staffing/staff augmentation, P&L management, delivery leadership, and business development, with a proven ability to scale teams, drive revenue, and optimize margins.

Key Responsibilities:

Business & Operational Leadership:

- Lead and manage the end-to-end IT Staff Augmentation business unit, aligning business operations with organizational growth strategy.

- Drive operational efficiency, productivity, profitability, and delivery excellence.

- Own governance, compliance, SLA adherence, and quality standards across the business unit.

Financial Management & P&L Ownership:

- Own full P&L responsibility including:

Budgeting

Forecasting

Revenue planning

Expense management

Margin optimization

- Drive achievement of monthly, quarterly, and annual revenue/profitability targets.

- Identify opportunities for cost optimization, process efficiency, and scalability.

Performance Management & Reporting:

- Define, monitor, and optimize business KPIs through dashboards and scorecards.

- Track and improve metrics such as:

Revenue growth

Gross margins

Placement closure rates

Consultant utilization

Customer satisfaction

Employee engagement & retention

Business Development & Strategic Partnerships:

- Partner with Sales teams on:

RFP responses

Proposal creation

Pricing strategy

Pre-sales support

- Drive new client acquisition and account expansion initiatives.

- Build and manage strategic partnerships with:

Staffing vendors

Talent suppliers

Channel partners

Customer Success & Delivery Assurance:

- Ensure high-quality client delivery and service excellence.

- Oversee delivery commitments, manage escalations, and ensure customer satisfaction.

- Build strong client relationships to drive repeat business, retention, and referrals.

Team Leadership & People Management:

- Lead and mentor:

Delivery Managers

Account Managers

Team Leads

Resourcing Leads

- Set performance goals, conduct reviews, and strengthen leadership capability within teams.

- Ensure team alignment with business objectives and growth plans.

Talent Development & Culture:

- Identify skill gaps and implement training and development initiatives.

- Build career progression frameworks and succession planning strategies.

- Foster a high-performance, ethical, collaborative, and accountability-driven culture.

Process Improvement & Governance:

- Streamline workflows and improve operational efficiency.

- Drive best practices, process standardization, and governance rigor.

- Resolve operational bottlenecks and strengthen cross-functional collaboration.

Executive Reporting & Strategic Insights:

- Present regular business reviews to CEO and leadership team.

- Report on:

Sales pipeline

Delivery performance

Financial performance

Operational risks

Growth opportunities

- Recommend data-driven business improvements and strategic initiatives.

Key Performance Indicators (KPIs):

- Revenue and gross margin growth

- Net new client acquisitions

- Contract wins and renewals

- Account expansion and utilization rates

- Client satisfaction (NPS/CSAT)

- Escalation management metrics

- Employee retention and attrition rates

- Time-to-fill and placement success rate

- SLA, compliance, and process adherence