Business Operations Lead - D2C - IIM/ISB/XLRI/FMS/SPJIMR

Description:

We are a fast-growing D2C brand seeking a Business Operations Lead to take ownership of end-to-end operations, acting as a founder-facing operational leader.

This role spans all operational areas:

- Supply chain & vendor management

- Fulfillment & logistics

- Customer experience (CX)

- Back-office operations

- Operational analytics & reporting

You will ensure smooth execution, scalable processes, and high-quality customer experience across D2C, marketplaces, and quick commerce channels. This is a hands-on, high-impact role with visibility to the founder and leadership team.

Key Responsibilities:

1. End-to-End Operations & Fulfillment

- Own day-to-day operations across D2C, marketplaces, and quick commerce channels

- Manage fulfillment, logistics, and warehousing

- Track KPIs: on-time delivery, stockouts, order accuracy, and fulfillment efficiency

2. Supply Chain & Vendor Management

- Coordinate procurement, vendor sourcing, production, and inventory planning

- Ensure vendors meet quality standards and SLAs

- Negotiate contracts, pricing, and terms with vendors and partners

- Optimize inventory levels, replenishment cycles, and fulfillment cost

3. Customer Experience & Back-End Operations

- Oversee CX operations, including complaints, returns, and refunds

- Manage back-office operations, including order processing, reconciliations, and approvals

- Implement SOPs, dashboards, and processes to improve efficiency

4. Operational Analytics & Reporting

- Maintain dashboards and KPIs for operations, fulfillment, CX, and supply chain

- Highlight bottlenecks, risks, and process gaps to the founder

- Drive data-driven decision-making to optimize operations

5. Cross-Functional Coordination

- Collaborate with marketing, product, finance, and tech teams for operational alignment

- Support launches, campaigns, and scaling initiatives

- Ensure teams are aligned to operational standards and timelines

6. Founder-Facing Execution

- Act as the founders operational representative

- Provide regular operational updates, insights, and execution recommendations

- Take accountability for execution and operational outcomes

Who Were Looking For:

- 4-8 years of experience in D2C / e-commerce / operations

- Exposure to end-to-end operations: supply chain, fulfillment, CX, back-office, vendor management

- Strong analytical, process-oriented, and problem-solving skills

- Comfortable working directly with the founder and scaling processes

- Hands-on execution and ownership mindset

Preferred Background:

- Candidates from top B-schools (IIMs, ISB, XLRI, FMS, SPJIMR)

- Experience in high-growth D2C startups or e-commerce operations

- Multi-channel operations exposure (D2C + marketplaces + quick commerce)

- Experience in building processes, dashboards, and scaling teams