About the Role:

- We are looking for a high-ownership professional to lead the Health Insurance vertical from an operations and partnerships perspective.

- This role sits at the intersection of operations, compliance, commercial negotiations, and partner management, and will act as the end-to-end owner of the vertical's operational governance and retailer relationships.

- You will work closely with internal sales teams, compliance teams, and external insurance partners to ensure seamless, compliant, and timely sales execution while optimizing commercial outcomes.

Key Responsibilities:

1. Vertical Ownership:

- Own end-to-end operational governance for the Health Insurance vertical

- Ensure adherence to defined SLAs and submission timelines

- Monitor overall performance metrics and drive improvements

2. SOP & Process Governance:

- Draft and maintain detailed SOPs based on partner contracts and compliance requirements

- Implement structured maker-checker systems

- Ensure execution teams adhere to defined processes

- Continuously improve operational workflows

3. Compliance & Audit Oversight:

- Ensure all sales (online and contact center) meet compliance standards

- Monitor quality checks and call audits

- Report compliant/non-compliant submissions to partners

- Work toward automation of manual processes

4. Retailer / Partner Management:

- Manage relationships with insurance partners

- Conduct performance reviews and audits

- Negotiate commercials, commissions, and volume commitments

- Collaborate on marketing initiatives to drive growth

5. Performance & Data Management:

- Track sales performance, conversion rates, and operational metrics

- Use data to identify bottlenecks and drive corrective actions

- Challenge internal teams and partners using structured analysis

6. New Partner Onboarding (When Required):

- Identify and onboard new insurance partners

- Ensure seamless integration into operational workflows

Experience & Qualifications:

- 3-6 years of experience in category management, vendor management, operations ownership, or partnership management

- Experience in marketplaces, insurance aggregators, fintech, or fast-paced startup environments preferred

- Exposure to commercial negotiations and vendor relationship management

- Experience drafting SOPs or managing operational governance

Education:

- MBA preferred (Tier-1 institutes a plus)

Must-Have Skills:

- Strong written and verbal communication skills (external partner-facing)

- Strong analytical and Excel capabilities

- Structured process thinking and documentation skills

- Compliance and audit mindset

- Ability to manage multiple stakeholders across functions

- High ownership and accountability

What Success Looks Like:

-100% SLA adherence on sales submissions

- Improved compliance rates

- Strong retailer relationships

- Commercial optimization through data-backed negotiation.