Key Responsibilities:

Business Analysis & Strategic Problem Solving:

- Analyze business performance metrics, customer insights, merchant feedback, and operational data to identify critical business challenges.

- Diagnose root causes of growth bottlenecks, operational inefficiencies, and customer experience gaps.

- Develop data-driven recommendations and strategic initiatives to improve business performance.

- Build business cases, conduct market research, and evaluate new growth opportunities.

- Create dashboards, reports, and performance frameworks to monitor key business metrics.

Founder-Led Strategic Initiatives:

- Partner closely with founders to drive high-priority strategic projects.

- Lead initiatives across growth, operations, product, merchant success, and marketplace expansion.

- Conduct structured problem-solving exercises to identify "10X opportunities" that can significantly improve business outcomes.

- Track execution progress and ensure timely delivery of strategic objectives.

Cross-Functional Project Management:

- Collaborate with Product, Operations, Growth, Merchant Success, Marketing, and Technology teams.

- Align stakeholders on project goals, priorities, and deliverables.

- Drive implementation of process improvements and operational excellence initiatives.

- Ensure successful execution of business projects through effective planning and follow-through.

Merchant Growth & Profitability:

- Understand merchant pain points and identify opportunities to improve profitability.

- Evaluate merchant performance across:

1. Marketing Funnel Performance

2. Product Assortment & Merchandising

3. Website Conversion Metrics

4. Shipping & Operational Efficiency

- Recommend interventions that improve merchant retention, growth, and business outcomes.

- Work with internal teams to implement and scale merchant success initiatives.

Operational Excellence & Process Optimization:

- Identify process inefficiencies and automation opportunities.

- Design scalable workflows and operating frameworks.

- Establish metrics and governance mechanisms to improve execution quality.

- Drive continuous improvement initiatives across business functions.

What Success Looks Like:

- Identification and successful resolution of high-impact business problems.

- Improved merchant profitability and retention metrics.

- Faster execution of strategic initiatives and cross-functional projects.

- Enhanced operational efficiency and process scalability.

- Strong stakeholder alignment and effective decision-making.

- Meaningful contribution to company growth and business outcomes.

Experience Requirements:

- Startup Strategy & Operations

- E-commerce

- Marketplace Businesses

- Business Analytics

- Founders' Office Roles

- Experience working with D2C brands, e-commerce platforms, marketplaces, or commerce enablement businesses is highly preferred.

Skills & Competencies:

Analytical & Data-Driven Thinking:

- Strong problem-solving and structured thinking abilities.

- Advanced Excel and business analytics skills.

- Experience working with SQL, dashboards, and data visualization tools.

- Ability to convert data into actionable business insights.

Execution Excellence:

- High ownership mindset with a bias for action.

- Ability to independently manage multiple projects simultaneously.

- Strong attention to detail and project management capabilities.

- Demonstrated ability to deliver measurable business impact.

Stakeholder Management:

- Ability to influence stakeholders without direct authority.

- Strong collaboration skills across diverse teams and functions.

- Experience managing senior leadership interactions.

Communication & Presentation:

- Excellent verbal and written communication skills.

- Ability to synthesize complex information into concise recommendations.

- Strong presentation and storytelling capabilities.

- Experience preparing leadership-ready reports and business reviews.

Entrepreneurial Mindset:

- Curiosity-driven approach to problem-solving.

- Comfort operating in ambiguity and fast-changing environments.

- Passion for startups, technology, and business building.

- Strong ownership and accountability for outcomes.