Business Manager/Account Manager - IT Staff Augmentation

- Manage a diverse portfolio of client accounts, serving as the primary point of contact.

- Build and nurture relationships with clients, understanding their unique needs and objectives.

- Deliver compelling product or service presentations to clients, highlighting value and benefits.

- Develop and implement strategic account plans to maximize client retention and expansion.

- Identify upselling and cross-selling opportunities within existing accounts to drive revenue growth.

- Monitor account performance, analyze relevant data, and provide insights and recommendations for improvement.

- Address client inquiries and resolve issues promptly, ensuring timely and satisfactory resolutions.

- Collaborate with internal teams to meet and exceed client expectations and objectives

- Stay informed on industry trends and changes to provide proactive recommendations to clients.

- Prepare comprehensive reports and present account performance metrics to stakeholders.

Skills & Competencies

- Strong leadership and communication skills

- Knowledge of business operations and service management frameworks (like ITIL)

- Analytical and problem-solving mindset

- Customer-oriented approach

- Project management and stakeholder management skills

- Proficiency in data-driven decision-making

Location: Bangalore