Business Head - Retail Sales

Role Brief:

As a Business Head Retail, you are expected to lead the overall retail business across multiple cities, covering multiple stores across 3 business units.

Responsibilities:

The Business Head will have end-to-end responsibility for driving sales growth, profitability, operational excellence, customer experience, and people performance across the retail network.

Drive Business Through:

- Identify opportunities to increase the store sales, store productivity, customer conversion, average transaction value, and overall revenue.

- Establish clear accountability for Cluster Managers for sales, profitability, manpower, customer experience, and operational performance.

- Ensure Cluster Managers effectively manage and coach their respective Store Managers.

- Work closely with respective business-unit/category/product leaders to ensure alignment between product strategy and retail execution.

- Drive initiatives to improve store economics and ROI.

- Build and develop a high-performing retail leadership team comprising Cluster Managers and Store Managers.

- Track and review key metrics at business-unit, city, cluster, and store levels and develop dashboards and MIS covering sales, growth, margins, conversion, productivity, inventory, manpower, and customer metrics.