Description: Need Candidate from Retail / Healthcare retail / Medical devices / Mobility products / Wellness businesses industry.

- End-to-end P&L ownership.

- Experience in retail / healthcare retail / medical devices / mobility products / wellness

- Strong FOCO / franchise / multi-store retail operations exposure

- Exposure of Store launches at scale

- Product sourcing, procurement & vendor negotiations experience

- Strong financial/commercial acumen and investor-facing negotiation skills

- Capability to lead central & field teams (sales/ops/supply chain)

Preferred:

- MBA / PGDM (Operations / Retail / Strategy / Finance)

- Healthcare or Engineering background

JOB DESCRIPTION

Role Summary:

To lead, scale, and profitably operate the Health, wellness Mobility & Assisted Living, Rehabilitation retail vertical across India with full P&L responsibility.

The role will drive FOCO investor onboarding, store setup from pre-opening to inauguration, product sourcing & procurement, and day-to-day store operations, ensuring sustainable profitability at unit and network level.

Business Scope

Multi-brand retail ecosystem covering:

- Personal Mobility

- Relief Kits & Pain Management

- Toileting Aids & Daily Living Support

- Elderly Care

- Pregnancy Care

- Special Needs

- Bed-Based & Home Care Solutions

Operating through:

- Company-owned stores (FOCO)

- Omni-channel retail (offline + online)

- Institutional and B2C customers

Key Responsibilities

P&L Ownership & Business Performance

- Own complete P&L for the vertical: revenue, gross margins, operating costs, EBITDA.

- Define annual and quarterly business plans, budgets, and growth targets.

- Track unit economics at store, city, and cluster level.

- Ensure each store reaches breakeven and profitability timelines.

- Drive margin optimization through pricing, sourcing, and inventory efficiency.

FOCO Investor Acquisition & Management

- Lead FOCO investor sales and onboarding.

- Create investor pitch decks, ROI models, and financial projections.

- Evaluate investor profiles, locations, and market potential.

- Manage investor relationships post-launch to ensure business performance.

- Ensure FOCO compliance to brand SOPs and operational standards.

Store Launch: Pre-Opening to Inauguration

- Oversee end-to-end store setup, including:

- Location finalization & feasibility

- Store layout, fixtures, signage & branding

- Product mix planning and opening inventory

- Hiring & training of store staff

- Drive store inauguration planning & execution.

- Ensure operational readiness before go-live.

Product Strategy, Sourcing & Procurement

- Identify and onboard high-quality domestic and international suppliers.

- Curate product portfolio aligned to:

- Customer needs

- Margin targets

- Clinical relevance and usability

- Lead price negotiations, vendor contracts, and supply chain planning.

- Maintain optimal inventory levels with minimal dead stock.

- Introduce private label / exclusive products where feasible.

Retail Operations & Daily Management

- Own daily store operations across all locations.

- Implement SOPs for:

- Sales & customer consultation

- Product demos & trials

- After-sales service & returns

- Hygiene, safety, and compliance

- Monitor store KPIs: footfall, conversion, Average Order Value, repeat sales.

- Ensure consistent customer experience across all stores.

Sales Growth & Customer Experience

- Drive revenue growth through:

- Consultative selling

- Cross-selling and bundled solutions

- Institutional and referral partnerships (hospitals, clinics, physiotherapists)

- Build a care-oriented retail experience (trust, empathy, guidance).

- Improve customer retention and lifetime value.

Team Leadership & Capability Building

- Build and lead central and field teams across:

- Sales

- Operations

- Supply chain

- Define performance metrics and incentive structures.

- Train teams on product knowledge, care sensitivity, and retail excellence.

- Create a performance-driven, ownership-oriented culture.

Governance, Reporting & Compliance

- Present periodic performance reviews to leadership.

- Ensure statutory, medical device, and retail compliance.

- Drive data-led decision making using MIS and dashboards.

- Ensure brand standards and ethical business practices.

Key KPIs

- Revenue growth & EBITDA margins

- Store-level breakeven timelines

- FOCO investor ROI & satisfaction

- Gross margin & inventory turns

- Same-store sales growth

- Customer satisfaction & repeat rate

Ideal Candidate Profile

Experience

- 15-20 years of experience in retail, healthcare retail, medical devices, mobility products, or wellness businesses.

- Proven experience handling end-to-end P&L.

- Strong background in FOCO / franchise / multi-store retail operations.

- Experience in store launches at scale.

- Exposure to product sourcing, procurement, and vendor negotiations.

Skills & Competencies

- Strong financial and commercial acumen

- Investor-facing and negotiation skills

- Retail operations excellence

- Strategic thinking with hands-on execution

- Leadership with empathy (health & care segment sensitivity)

Education

- MBA / PGDM preferred (Operations, Retail, Strategy, Finance)

- Healthcare or engineering background is an added advantage