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Business Head - P&L Lead - Insurance Job Summary: As the P&L Lead for the Insurance Vertical, you will drive operations, revenue, and profitability for our enterprise accounts in the Insurance domain. You will lead a team spanning operations, customer success, and enterprise sales, ensuring seamless execution, exceptional service delivery, and sustained growth. Your role will be pivotal in scaling our insurance vertical, optimizing processes, and expanding key client relationships to maximize impact. Responsibilities: Own & Scale Operations: - Take full ownership of day-to-day operations, ensuring seamless execution and high-quality service delivery for all client accounts. - Implement and enforce strong process excellence methodologies to drive efficiency, reduce costs, and improve service outcomes. - Manage SLAs, productivity, and operational rigour to deliver exceptional results at scale. - Lead a data-driven approach to performance monitoring, ensuring continuous improvements and adherence to key metrics. - Anticipate operational challenges and proactively implement solutions to optimize workforce utilization, turnaround time, and customer satisfaction. Business Development & Revenue Growth: - Drive business expansion in existing clients and new revenue generation through customer acquisition - Lead customer engagements, high-impact negotiations, and strategic account management. P&L Management & Financial Performance: - Track key financial and operational metrics to ensure profitable growth and sustainable margins. - Make data-backed decisions to drive profitability and long-term sustainability. - Take full accountability for financial outcomes, ensuring revenue targets and profitability goals are met. Team Leadership & Management: - Build and lead high-performing operations, sales and account management teams, ensuring strong execution and accountability. - Drive recruitment, training, and career development to create a scalable and resilient workforce. - Foster a culture of continuous improvement, innovation, and ownership at all levels. Product & Process Innovation: - Provide structured feedback to improve our product and automation capabilities. - Partner with the product teams to enhance operational efficiency through technology and automation. Requirements: Past Experience: - 8-12 years of progressive experience in the insurance industry, retail sales, or customer-focused operations, with a track record of leading both B2B operations/service delivery and revenue growth. - Proven P&L ownership experience, with deep expertise in operational execution, sales strategy, and financial management to drive efficiency and profitability. - Strong sales leadership experience, having successfully owned and achieved revenue targets, with a history of managing a monthly recurring revenue (MRR) of at least - 2 Cr and expanding key client accounts. - Expertise in sales & customer experience operations for insurance products, including best practices, key metrics, and conversion optimization. - Deep domain knowledge of the insurance products and the industry, with the ability to identify growth opportunities, enhance offerings, and drive competitive differentiation. - Skilled in cross-functional collaboration, effectively aligning strategies across sales, operations, account management, and product teams to ensure seamless execution and revenue expansion.

Delhi NCR

Noida

Business Head - P&L Lead - Insurance Vertical 

Job Description for Business Head - P&L Lead - Insurance Vertical  in HUNTINGCUBE RECRUITMENT SOLUTIONS PRIVATE LIMITED in  Delhi NCR Noida for (8-12) years of experience. Apply Now!

Business Head - P&L Lead - Insurance Vertical  | iimjobs.com