Role Overview:

Business Head - Managed Services (AIoT / cloud video surveillance & remote monitoring).

This role leads the company's Managed Services business end to end - full P&L accountability, direct leadership of the Project Delivery and Monitoring teams, and ownership of senior customer relationships including escalations. It suits someone with a strong technology background who has run a comparable managed services business before.

Key Responsibilities:

P&L and business ownership:

- Own the full P&L of the Managed Services vertical - revenue, margins, cost control, and forecasting

- Set and drive the growth plan for the business, in line with overall company targets

Team leadership:

- Lead and scale the Project Delivery team and the Monitoring/Operations team as direct reports

- Build out the org structure, hire key roles, and mentor team leads as the business grows

- Define and enforce service delivery standards, SOPs and SLA frameworks across all live projects

Customer ownership:

- Act as the senior point of contact for key accounts

- Own escalation management - be the point of resolution when issues cannot be closed at the team level

- Drive renewals, retention and account growth (upsell/cross-sell) across the existing client base

Cross-functional work:

- Work closely with Sales/BD on scoping, pricing and proposals for new managed services engagements

- Identify and drive operational efficiencies - automation, tooling, and process improvements in monitoring and alerting workflows

- Report business performance, risks and growth plans to the leadership team on a regular cadence

Candidate Profile & Requirements:

- 15 - 20 years of overall experience, with a significant stretch leading a managed services / remote monitoring / systems integration business

- Demonstrated P&L ownership for a business unit or vertical, not just a delivery or operations function

- Strong technology background - able to engage credibly on AIoT, video surveillance, cloud monitoring or comparable technical domains

- Has led both a project delivery team and a 24x7 monitoring/operations team concurrently

- Strong customer-facing track record, including handling escalations directly with enterprise or large accounts

- Experience scaling a managed services operation through a high-growth phase

- Background in a comparable industry preferred - security/surveillance, systems integration, facilities management, cash management, or similar managed-services-led businesses

- Strong leadership, stakeholder management and communication skills; comfortable operating with significant autonomy and direct accountability to leadership