About the Role:

We are looking for an accomplished Business Head Luxury Retail to lead the strategic growth and overall business operations of a premium luxury retail brand.

This leadership role requires a commercially driven professional with a proven track record in luxury or premium lifestyle retail, strong P&L ownership, and the ability to drive sustainable business growth while delivering an exceptional customer experience.

As the Business Head, you will be responsible for defining business strategy, expanding market presence, driving profitability, strengthening brand positioning, and leading cross-functional teams.

You will work closely with senior leadership to identify growth opportunities, optimize retail operations, and ensure the brand continues to deliver world-class customer experiences.

Key Responsibilities:

1. Business Strategy & Growth:

- Develop and execute business strategies to drive revenue growth, profitability, and market expansion.

- Identify new business opportunities, retail formats, and expansion initiatives across key markets.

- Drive long-term business planning aligned with organizational goals and market trends.

- Monitor market dynamics, customer preferences, and competitor activities to identify growth opportunities.

2. P&L Management:

- Own complete Profit & Loss (P&L) responsibility for the business.

- Develop annual business plans, budgets, and financial forecasts.

- Drive revenue growth while optimizing operational costs and improving profitability.

- Monitor key financial and operational metrics to ensure business performance targets are achieved.

3. Retail Operations:

- Oversee end-to-end retail operations across multiple stores or regions.

- Ensure operational excellence through standardized processes, compliance, and performance management.

- Improve store productivity, inventory efficiency, and operational effectiveness.

- Drive consistent execution of brand standards across all retail locations.

4. Brand & Customer Experience:

- Strengthen brand positioning and ensure consistent execution of the luxury brand proposition.

- Deliver exceptional customer experiences aligned with premium retail standards.

- Collaborate with marketing and merchandising teams to execute customer engagement initiatives and seasonal campaigns.

- Enhance customer loyalty through service excellence and personalized retail experiences.

5. Business Expansion:

- Evaluate new market opportunities and support retail expansion strategies.

- Lead new store launches, market entry initiatives, and business development projects.

- Build strategic partnerships to strengthen brand presence and market reach.

- Drive omnichannel growth initiatives in collaboration with digital and e-commerce teams.

6. Leadership & People Management:

- Lead, mentor, and develop high-performing retail, operations, and corporate teams.

- Foster a culture of accountability, collaboration, innovation, and customer-centricity.

- Define performance objectives and support talent development across the organization.

- Build strong leadership capability across regional and store management teams.

7. Stakeholder Management:

- Collaborate with senior leadership, brand partners, vendors, landlords, and key business stakeholders.

- Present business performance, strategic initiatives, and growth plans to executive leadership.

- Build strong relationships with internal and external stakeholders to support business objectives.

- Ensure seamless coordination across merchandising, finance, marketing, HR, and operations teams.

8. Performance & Continuous Improvement:

- Monitor business KPIs including sales, profitability, customer satisfaction, inventory performance, and operational efficiency.

- Drive continuous improvement initiatives to enhance productivity and business performance.

- Leverage customer insights and market intelligence to improve business decisions.

- Ensure compliance with company policies, regulatory requirements, and operational standards.

Preferred Qualifications:

- Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field. An MBA is preferred.

- 15- 20 years of experience in luxury retail, premium lifestyle brands, fashion, jewellery, beauty, watches, or other high-end consumer sectors.

- Proven experience managing P&L and leading large-scale retail operations.

- Strong track record of driving business growth, profitability, and market expansion.

- Experience in brand management, store operations, merchandising, and customer experience.

- Excellent strategic thinking, commercial acumen, and decision-making abilities.

- Strong leadership, people management, negotiation, and stakeholder management skills.

- Ability to lead cross-functional teams in a fast-paced, customer-focused environment.