Business Head - IT Services

Description:

About the Role:

We are looking for an experienced and business-driven Business Head to lead and scale a high-growth services and consulting business unit.

This is a strategic leadership role with end-to-end ownership of business performance including revenue growth, profitability, operations, client relationships, and team leadership.

The ideal candidate should have proven experience managing P&L for IT services or consulting businesses, strong exposure to the US market, and the ability to align sales, marketing, and delivery functions to drive sustainable growth.

Key Responsibilities:

- Own complete P&L responsibility including revenue, profitability, cost management, and budgeting for the business unit.

- Drive annual and quarterly business planning, forecasting, and growth strategy.

- Take strategic decisions on investments, service offerings, business priorities, and expansion initiatives.

- Ensure billing accuracy, collections efficiency, and financial discipline.

Growth & Revenue Management:

- New client acquisition (new logos)

- Existing account growth and cross-sell/up-sell opportunities

- Client renewals and long-term account retention

- Forecast revenue accurately based on pipeline conversion and sales trends.

- Define commercially viable service and consulting offerings aligned with business goals.

- Evaluate opportunities and prioritize high-value strategic initiatives.

Sales, Marketing & Delivery Leadership:

Lead and align cross-functional leadership teams including:

a. Sales Head

b. Marketing Head

c. Delivery Head

- Ensure strong alignment between marketing pipeline, sales strategy, and delivery capabilities.

- Validate sales commitments for profitability, feasibility, and delivery readiness.

- Drive delivery excellence to improve client satisfaction, renewals, and business expansion.

- Represent the organization in CXO-level client interactions, reviews, and escalations.

- Build and maintain strong client relationships, especially within US markets.

- Position the company as a consulting and solutions partner rather than only a service provider.

- Understand market trends, customer needs, and competitive positioning.

- Build, mentor, and lead high-performing leadership teams.

- Drive succession planning for key business roles.

- Partner with HR on workforce planning, hiring strategy, and capability building.

- Foster a culture of accountability, collaboration, ownership, and execution excellence