Business Head ROLE OUTLINE : - Develop business plans and execution strategy (road map) to leverage Organisation's resources and utilise market- opportunities. Foresee business needs and drive initiatives as leader while being responsible for organisations - continuous positive growth w.r.t. profitability indicators. Oversee all functions regularly to ensure they are constantly moving towards fulfilment of organization's strategic goals. - Includes driving strategy for branding, positioning, campaigning, offline & online marketing strategy, team management, financial planning, costing, resource management, etc. while upholding high level of standards in customer service. Lead & guide Department Heads to implement strategic plans. CANDIDATE PROFILE : - Entrepreneurial spirit, strong analytical skills & hands-on aptitude for e-commerce. - Enthusiastic to work in a fast-paced environment, and keen to build & manage an incredible team. - Prior Brand or marketing experience and exposure related to customer relationship management, product design & development would be of high advantage. - Prior experience of working in a startup would be useful. - Good financial acumen with an analytical outlook towards things to be able to handle P&L of business. Strategic Planning & Leading Business : - Driving initiatives to maximise efficiency and improve profitability; direct and coordinate operational, financial, budgeting & processes related to resource utilisation. - Design and implement plans for expansion into new markets and territories. - Business forecasting, calculating product costs and setting price, specially for new products. - Develop MIS Management, Control systems, etc. for maintaining records and tracking Service standards with - Department Heads. Take ownership to continuously refine these further in practice that minimise errors and boosts overall productivity. - Design, develop and ensure implementation of critical SOPs. Monitor periodical audit to ensure compliance. - Working closely with Finance to calculate and present financial reports, EBIDTA to management every month - Review financial statements and other performance data to measure productivity and to determine areas needing cost reduction or modifications in overall business model. - Brings issues & concerns of prime importance to the Board (as appropriate) in order to facilitate policy-making. Brand Strategy & Its Implementation : - Create, launch and implement Brand strategy to continuously enhance visibility in market. - Collaborate with Marketing team to build & implement off-line and on-line Go-to-Market strategy, Print/ Social/ Digital Marketing campaigns, Community management, etc. (with internal team/ external vendors). - Strategise to educate and create interest about company's products for customers through different conventional & un-conventional techniques and to effect positioning in the mind of customers and gain market share. - Maintain awareness of both external & internal competitive landscape, customers, markets, industry developments and standards and keep abreast in exploring new opportunities. Augmenting Customer Experience : - Implement relevant Customer Engagement programs and create high levels of customer satisfaction at both physical and online stores. Identifying specific customer/ market requirements wherever possible. - Devising & implementing strategies for reducing customer returns. - Work with Sales Head and establish a process of handling customer requirements generated from different sources - IVR, Sales Leads, through cold calls, referrals, etc. - Establish & drive a process of issue resolution and handling of escalations (recommendations based on product specifications, order status, etc.) thereby increasing order closure ratio consistently. - Work closely with all department heads in customer expansion and retention of key customers. - Participate in development of robust, new-age and advanced IT systems, E-commerce platforms and other technological User interfaces to ensure best service is provided to customers at all touch points. Achieving Operational Excellence : - Oversee the operations of all units - Product Design, Operations, Marketing (Digital & Offline), IT, Finance, Quality, Purchase and others. - Play a significant role in short, medium & long term planning and initiatives towards operational excellence. - Determining needs, reducing costs and analysing areas requiring improvement. - Controlling ware house operations and overseeing management of inventory levels for all products. - Direct Designing team for creating product portfolio of new products to be launched in next collection - Lead resource acquisition, purchases/ procurement processes and build a good supplier base for all products. Ensure supplier base continuously expands and accommodates new products as well. - Managing quality team and leading quality agenda throughout the process. Team Management : - Establish metrics to enable internal reviews & corrective actions wherever needed. - Discussions with Department Heads and analyse reports of business operations and critical processes to provide recommendations, feedback & guidance as relevant. - Cultivate a cohesive and comfortable working environment, mediating interpersonal issues within the team. - Ensure that all members understand the team's objectives and work together to achieve it. Constant monitoring to ensure that everyone is working towards the same goal

Ludhiana

Business Head - Internet/Online 

Job Description for Business Head - Internet/Online  in PointExpert Solution  in  Ludhiana for (18-22) years of experience. Apply Now!