Business Head - Hotel Onboarding

Business Head - Hotel Onboarding

Role Objective:

Drive the onboarding of hotels across India under the Carlton brand, ensuring smooth integration into the brand ecosystem, operational efficiency, and compliance

Key Responsibilities:

- Hotel Onboarding: Identify, evaluate, and onboard hotels under MNC

- Brand Alignment: Ensure onboarding hotels meet MNC guidelines in terms of service, operations, and customer experience.

- Training & SOP Compliance: Implement MNC standard operating procedures, training programs, and brand manuals across hotel partners.

- Business Performance: Monitor hotel partner performance post-onboarding and drive improvement initiatives.

- Quality Assurance: Regular audits to ensure MNC in guest services, cleanliness, and facilities management.

- Stakeholder Management: Work with property owners, investors, and internal leadership to align growth objectives.

Ideal Candidate Profile:

- 12-18 years of experience in hospitality brand development, franchise, or hotel management groups.

- Strong background in hotel onboarding, franchise contracts, and operations.

- Experience in managing multiple stakeholders across geographies.

- Exposure to mid-market and premium hotel chains preferred.