Role Overview:

Organization is seeking an experienced, commercially driven and result-oriented Business Head to lead its New Delhi-based business operations across Delhi, Chandigarh, Raipur, Indore and Lucknow. The role carries end-to-end responsibility for business performance, operational excellence, sales, business development, financial management, customer relationships and people leadership.

The incumbent will lead a workforce of approximately 200 employees across multiple locations and functions, translating business strategy into execution while driving sustainable revenue growth, profitability, productivity and customer satisfaction.

Key Responsibilities:

1. Business Leadership & Strategic Management:

- Lead the organizations regional business operations from New Delhi, ensuring alignment with organizational objectives, growth priorities and service standards.

- Develop and execute annual business plans, operating strategies, budgets and performance-improvement initiatives for all covered locations.

- Drive revenue growth, profitability, productivity and operational efficiency through disciplined planning and execution.

2. Multi-location Operations & Operational Excellence:

- Oversee end-to-end operations across Delhi, Chandigarh, Raipur, Indore and Lucknow, ensuring consistent workflows, capacity utilization and service delivery.

- Coordinate cross-functional teams and location heads to improve productivity, turnaround time, quality and resource utilization.

3. Sales & Revenue Management:

- Develop and execute B2B sales strategies to achieve revenue targets and strengthen the organizations market position across the region.

- Build and maintain relationships with diamond manufacturers, jewellery manufacturers, retailers, exporters, traders and other relevant industry stakeholders.

4. Business Development & Market Expansion:

- Identify new business opportunities within the diamond, gems, jewellery and allied industries across the five locations.

- Develop strategic partnerships and strengthen relationships with key industry participants, trade associations and institutional customers.

5. People Leadership & Workforce Management:

- Lead and develop a workforce of approximately 200 employees across operational, commercial and support functions and multiple locations.

- Guide functional heads, location managers, supervisors and team leaders, ensuring clear objectives and effective execution.

6. Financial Management, Budgeting & Profitability:

- Manage business performance in line with agreed revenue, expenditure and profitability objectives.

- Prepare and manage operating budgets, forecasts and periodic financial performance reviews.

7. Customer Relationship Management & Stakeholder Engagement:

- Build strong relationships with major customers and stakeholders across the diamond and jewellery ecosystem in the region.

- Maintain high customer satisfaction through service quality, responsiveness and reliable delivery.

8. Quality, Governance & Risk Management:

- Ensure compliance with company policies, standard operating procedures, quality requirements and applicable regulatory obligations.

- Maintain effective internal controls, operational governance and risk-management practices across all covered locations.

Key Requirements:

- 10 - 15 years of relevant professional experience, including substantial leadership responsibility in business operations, sales, business development or general management.

- Demonstrated experience managing multi-location operations, cross-functional teams and a workforce of approximately 200 employees or a comparable organizational setup.

- Strong expertise in B2B sales, key-account management, customer relationship management and strategic business development.

- Ability and willingness to travel regularly across Delhi, Chandigarh, Raipur, Indore and Lucknow.

Preferred Qualifications:

- MBA/PGDM in Business Administration, Operations, Marketing or a related discipline preferred.

- Experience in the gems and jewellery, diamond, gemological services, certification, testing, inspection or other service-intensive B2B industries will be advantageous.