Description:

Role Overview

As the Business Head, you will have end-to-end ownership of the business, including P&L management, operational excellence, student lifecycle delivery, campus performance, and learner outcomes.

You will drive the complete 4-year student journey from campus onboarding to graduation and placements ensuring high student experience, operational efficiency, and scalable delivery across campuses. The role requires building strong operational systems, managing distributed teams, and driving measurable business and student success outcomes.

You will lead cross-functional teams across operations, delivery, student experience, and placements while ensuring consistent standards and performance across all campuses.

Shape

Key Responsibilities:

Strategic Leadership:

- Define and drive the vision, strategy, and roadmap for campus operations.

- Build scalable operational frameworks for multi-campus delivery.

- Translate student lifecycle needs into standardized processes and execution models.

- Drive continuous improvement in student experience, campus operations, and outcomes.

Business Ownership:

- Own full P&L responsibility for operations.

- Drive revenue growth, cost optimization, and operational efficiency.

- Build scalable systems for consistent and standardized operations across campuses.

- Define performance benchmarks and monitor business performance metrics.

Operations & Delivery Excellence:

- Manage end-to-end student lifecycle (orientation onboarding learning journey graduation placements).

- Lead distributed teams across multiple locations.

- Build and implement operational processes, systems, and playbooks.

- Ensure consistency in campus operations, delivery quality, and service standards.

- Drive operational efficiency and process optimization.

Student Experience & Outcome Management:

- Own student experience across the 4-year journey.

- Improve Student NPS and Partner University NPS.

- Ensure strong student outcomes including internships and placements.

- Build intervention models to improve engagement, retention, and performance.

Stakeholder & Partner Management:

- Collaborate closely with partner universities and internal teams.

- Drive cross-functional alignment across operations, academic delivery, and placements.

- Ensure alignment on student experience and business goals.

Team Building & Leadership:

- Build and lead high-performance teams across campus operations and delivery.

- Manage distributed teams and multi-location operations.

- Develop leadership pipelines and operational accountability structures.

- Foster a culture of execution excellence and outcome ownership.

Key Qualifications & Preferred Profile:

- 12 to 18 years of experience in business leadership, operations leadership, or P&L roles.

- Proven experience managing distributed teams and multi-location operations.

- Strong background in operations, delivery management, or experience management.

- Demonstrated experience managing P&L and driving business performance.

- Experience building scalable operational processes, systems, and playbooks.

- Strong stakeholder management and execution capabilities.

- Data-driven decision-making and performance-oriented mindset.

- Experience in large-scale operations or multi-branch environments.

- Exposure to education, skilling, student lifecycle management, or service delivery businesses is preferred.

- Experience in high-growth startup environments is an advantage.

- Strong execution focus with operational rigor.

Location: Hyderabad

Reporting To: Founders / COO / CEO