Position: Business Head - AI Security & Remote Surveillance

Location: Gurugram / Delhi NCR

Reporting To: CEO / Managing Director

Experience: 12 - 18 years

Industry: Security Services / Electronic Security / AI / SaaS / IoT / Technology

Position Purpose:

The Business Head will be responsible for building the company into a scalable AI-enabled security technology business covering:

- AI-based Remote Surveillance

- Remote Security Operations Centre (RSOC)

- AI Video Analytics

- Access Control

- AI Visitor Management

- Guard & Patrol Management

- Incident Management

- Unified Security Dashboard

The position will have end-to-end responsibility for business strategy, P&L, revenue, customer acquisition, partnerships, operations, product-market fit and overall business growth.

Key Responsibilities:

Business Strategy:

- Develop and execute the 3 - 5 year business strategy.

- Identify target industries and geographical markets.

- Develop the Remote Guarding / RSOC business model.

- Establish pricing, subscription and recurring-revenue models.

- Prepare annual business plans and budgets.

P&L & Commercial Management:

- Own revenue, EBITDA, cash flow and business profitability.

- Develop unit economics for per-camera, per-site and enterprise contracts.

- Establish pricing and margin guidelines.

- Monitor customer acquisition cost and lifetime value.

Product & Solution Strategy:

- Define the product roadmap jointly with the Technical Head.

- Determine Build-vs-Buy strategy.

- Ensure integration of AI surveillance, access control, visitor management and incident management.

- Convert customer security requirements into commercially viable solutions.

Strategic Customers:

- Develop relationships with CXOs, CSOs, Facility Heads, Plant Heads and Corporate Security Heads.

- Lead strategic enterprise negotiations.

- Develop anchor customers and reference sites.

RSOC Operations:

- Establish operating standards and SOPs.

- Ensure SLA adherence and service quality.

- Develop scalable operating models from 500 to 50,000+ cameras.

People & Culture:

- Build the sales, technology, operations and customer-success teams.

- Set individual and team KPIs.

- Create a performance-driven technology-security culture.

Success Metrics / KPIs:

- Revenue / ARR

- EBITDA

- Gross margin

- Number of customers

- Number of cameras under monitoring

- Monthly recurring revenue

- Customer retention

- Average revenue per site

- Sales pipeline

- RSOC utilisation

- SLA compliance

- Customer satisfaction

- Technology cost per camera

Qualification:

Essential:

- Graduate in any discipline.

- MBA/PGDM preferred.

- 12+ years of relevant business leadership experience.

- Proven P&L responsibility.

Preferred Background:

- Electronic security

- Security services

- CCTV/VMS

- AI/Video Analytics

- SaaS

- IoT

- Command & Control Centres

- Integrated security solutions