1. Business Growth & P&L Management:

- Own business growth, revenue, profitability, and unit economics across all categories.

- Define and execute category-specific growth strategies to increase transactions, customer adoption, and market penetration.

- Monitor business performance through key metrics such as GMV, orders, contribution margin, burn, and customer growth.

- Drive initiatives to improve operating margins and optimize business performance.

- Identify and launch new categories, markets, and growth opportunities.

2. Category & Ecosystem Development:

- Build and scale category businesses including Food, Mobility, Swadeshi, and future commerce verticals.

- Strengthen relationships with service providers, network participants, and strategic partners.

- Drive category expansion through onboarding, supply enhancement, and ecosystem partnerships.

- Ensure category competitiveness through market intelligence and customer insights.

3. Marketing, Growth & Customer Retention:

- Lead customer acquisition, engagement, and retention strategies across categories.

- Oversee performance marketing, growth campaigns, partnerships, and demand-generation initiatives.

- Optimize customer acquisition costs and improve marketing ROI.

- Develop programs to increase repeat transactions, customer loyalty, and lifetime value.

- Build brand visibility and awareness aligned with organizational objectives.

4. Customer Experience & Operations Excellence:

- Own customer experience metrics across the business.

- Collaborate with Operations, Product, and Technology teams to improve fulfilment, service quality, and customer satisfaction.

- Drive initiatives to improve app ratings, customer support effectiveness, and resolution turnaround times.

- Establish scalable processes that enhance customer trust and operational efficiency.

5. Strategy, Business Planning & Fundraising Support:

- Lead annual business planning, budgeting, forecasting, and financial modelling exercises.

- Prepare business reviews, board presentations, and performance updates for leadership and stakeholders.

- Support fundraising efforts through business planning, investor presentations, and growth narratives.

- Evaluate market opportunities and recommend strategic priorities for business expansion.

6. AI, Innovation & Digital Transformation:

- Identify opportunities to leverage AI and automation to improve customer experience, operational efficiency, and business productivity.

- Partner with Product and Technology teams to conceptualize and implement AI-driven solutions.

- Drive innovation initiatives that create competitive advantage and improve business outcomes.

7. Leadership & Team Management:

- Lead and mentor Category, Marketing, and Customer Support teams.

- Build a high-performance culture focused on ownership, accountability, and execution excellence.

- Develop team capabilities, succession pipelines, and leadership talent within the organization.

- Foster cross-functional collaboration to achieve business objectives.

Core Competencies:

- Ability to develop and execute long-term business strategies, identify growth opportunities, and drive sustainable revenue expansion.

- Strong financial acumen with expertise in budgeting, forecasting, profitability management, and business performance tracking.

- Proven ability to build, mentor, and lead high-performing teams while fostering a culture of accountability and collaboration.

- Ability to effectively engage with external stakeholder.

- Expertise in optimizing processes, improving efficiency, enhancing customer experience, and ensuring scalable business operations.

- Strong understanding of market dynamics, business development, partnership management, and competitive positioning to drive business success.

Qualification & Experience:

- 10-15 years of progressive experience in Business Management, General Management, Strategy, Operations, Consulting, or P&L leadership roles.

- Proven track record of driving business growth, profitability, and operational excellence in a fast-paced environment.

- Strong experience in strategic planning, business development, budgeting, forecasting, and financial management.

- Demonstrated expertise in managing end-to-end business operations, including growth, marketing, customer experience, and process optimization.

- Experience in stakeholder management, investor relations, fundraising support, and board-level interactions.

- Proven ability to build, lead, and develop high-performing cross-functional teams while fostering a culture of accountability and collaboration.

- Experience in scaling businesses, launching new initiatives, and driving organizational transformation will be highly preferred.