Join a prestigious organization recognized for delivering exceptional luxury hospitality experiences through premium serviced apartments, 5-star hotels, and sophisticated business centres. We are committed to excellence in service, operational efficiency, and guest satisfaction, fostering a world-class work culture that values innovation, teamwork, and leadership.

Role Summary

This senior leadership position is tailored for an experienced professional with a strong background in luxury serviced apartments, 5-star hotels, or business centres. The incumbent will be responsible for overseeing operations, driving service excellence, enhancing guest experiences, and ensuring profitability within a high-end hospitality environment. This role requires an expert understanding of luxury hospitality standards and business centre operations to elevate service offerings while managing teams and vendor relationships effectively.

Key Responsibilities

- Lead and manage daily operations across luxury serviced apartments or business centre facilities ensuring seamless service delivery aligned with 5-star hospitality standards.

- Drive initiatives to enhance guest satisfaction through impeccable service quality, attention to detail, and personalized experiences.

- Oversee financial management, budgeting, and cost control to achieve profitability targets without compromising service excellence.

- Develop and implement operational policies, service protocols, and standard operating procedures tailored to luxury hospitality environments.

- Build and mentor high-performing teams emphasizing customer-centricity, operational efficiency, and continuous improvement.

- Manage vendor partnerships and contracts ensuring quality, compliance, and cost-effectiveness.

- Collaborate closely with sales, marketing, and customer relations teams to maximize occupancy, revenue, and brand presence.

- Ensure compliance with health, safety, and regulatory standards governing luxury hospitality and business centre operations.

- Utilize data analytics and guest feedback to drive service enhancements and operational innovations.

Mandatory Qualifications & Experience

- Minimum of 5 years experience in luxury serviced apartments, 5-star hotels, or business centre management.

- Proven expertise in luxury customer service, operations management, and team leadership.

- Strong financial acumen with experience in budgeting, forecasting, and cost optimization.

- Outstanding interpersonal and communication skills with the ability to manage diverse teams and handle high-end clientele.

- Familiarity with luxury hospitality software systems and operational best practices.

- Must be currently located in Delhi or Gurgaon to ensure seamless integration with site operations and stakeholders.

Desired Competencies

- Strategic thinker with excellent problem-solving and decision-making abilities.

- Ability to lead change management and drive a culture of excellence.

- High emotional intelligence and ability to foster strong customer and vendor relationships.

- Adept at multitasking and handling operational challenges in a fast-paced luxury environment.

Compensation & Benefits

- Competitive salary package up to 25 LPA with performance-linked incentives.

- Opportunity to lead a top-tier luxury hospitality operation with significant growth potential.

- Supportive and collaborative work environment fostering innovation and professional development.

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Posted By

Ridip Dutta

Assistant Consultant - Recruitment at Unison International Consulting Pvt. Ltd

Last Active: 05 December 2025

Job Views:
296

Applications: 29

Recruiter Actions: 0

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Sales & Marketing