Business Development Manager - Customer Experience/BPO/ITeS

Key Responsibilities:

Business Development - New Client Acquisition:

- Identify and acquire new enterprise clients across Delhi/NCR.

- Build and manage a healthy pipeline of CX and customer engagement opportunities.

- Drive the complete sales cycle - prospecting, lead generation, client meetings, solutioning, proposals, negotiations and closure.

- Build relationships with senior stakeholders across CX, Customer Service, Contact Centre, Operations, Digital, Marketing, CRM and Technology.

- Identify opportunities across CX, Contact Centre, CRM, MarTech, Digital Engagement, Analytics, AI and Customer Lifecycle Management.

- Build a strong network across enterprise organisations and CX ecosystem players.

- Track market trends, competitor activity, client requirements and emerging opportunities.

- Represent the company at relevant industry forums and client engagements.

- Coordinate with Operations, Technology, Data, MarTech and CX teams for solution development.

- Lead client presentations, RFP/RFI responses and commercial discussions.

- Ensure opportunities are commercially viable and aligned with the business objectives.

- Own agreed new-business and revenue targets.

- Maintain accurate visibility of pipeline, opportunities, sales stages and closures.

- Develop strategic accounts and identify cross-sell / upsell opportunities.

- Work closely with leadership to shape the Delhi/NCR CX growth strategy.

What We Are Looking For:

- 5+ years of experience in Business Development, Enterprise Sales, B2B Sales or Strategic Account Acquisition.

- Experience in CX, BPO, Contact Centre, CRM, MarTech, Digital, Technology or Customer Engagement services.

- Proven ability to generate new business and close enterprise deals.

- Strong network and relationships within the Delhi/NCR market.

- Strong understanding of consultative and solution-led selling.

- Ability to independently create opportunities rather than relying only on inbound leads.

- Strong communication, presentation, negotiation and stakeholder-management skills.

- Commercially driven with a strong hunter mindset.

- Comfortable working in a fast-paced, entrepreneurial environment and building a business from the ground up.