Business Analyst - Systems & Process

- Must have experience in process mapping, SOP creation, and process standardization

- Mandatory exposure to ERP & CRM implementation/integration, preferably Sell.Do and In4Suite

- Should have experience in working closely with process owners and driving cross-functional alignment

- Preference for candidates who have handled process audits and governance frameworks

- Role Purpose : Bridge business requirements and technology solutions by analyzing processes, documenting requirements, and supporting system implementation initiatives

Key Responsibilities:

- Gather business requirements from stakeholders.

- Prepare detailed Business Requirement Documents (BRDs).

- Conduct process mapping and workflow analysis.

- Support implementation of ERP / CRM systems.

- Work with technical teams to translate requirements into solutions.

- Document functional specifications and user stories.

- Support testing and system rollout activities.

- Ensure process efficiency through automation and system improvements.

Must-Have Skills:

- BRD preparation Process mapping and workflow documentation

- Requirement gathering System implementation support

- Stakeholder management ERP / CRM integration exposure