Business Analyst - Retail & Digital Banking Domain

We are looking for an experienced Business Analyst with strong expertise in BFSI and Retail Banking domains. The ideal candidate should possess deep functional knowledge of Digital Banking, Customer Onboarding, Retail Banking Operations, and Banking Products. The candidate will work closely with stakeholders, product teams, and technical teams to gather business requirements, analyze functional flows, and ensure successful project delivery.

Key Responsibilities :

- Gather, analyze, and document business and functional requirements from stakeholders and clients.

- Prepare Functional Specification Documents (FSD), BRDs, user stories, process flows, and other project documentation.

Work extensively on Retail Banking modules including:

- Customer Onboarding & Account Opening

- Payments & Transfers

- Loans & Retail Servicing

- Mobile Banking

- Internet Banking

- Agency Banking

- Understand and analyze accounting concepts related to banking operations and retail servicing.

- Study existing application workflows and map business requirements to system functionality.

- Perform defect analysis, identify gaps, and collaborate with QA/testing teams for resolution.

- Review and enhance regression test suites based on product functionality and customer usage patterns.

- Coordinate with business users, development teams, QA teams, and project stakeholders throughout the project lifecycle.

- Track project progress, risks, dependencies, and ensure timely delivery of milestones.

- Support UAT activities and assist business users during implementation phases.

- Mentor junior team members on banking functionalities and business analysis processes.

- Participate in process improvement initiatives and recommend operational efficiencies.

Required Skills & Experience:

- 5+ years of experience as a Business Analyst in BFSI or Banking domain.

- Strong exposure to Retail Banking and Digital Banking platforms.

- Experience in Requirement Gathering, Gap Analysis, Functional Analysis, and Documentation.

- Knowledge of Banking Operations, Payments, Loans, Accounts, and Customer Lifecycle Management.

- Strong understanding of Customer Onboarding and Account Opening processes.

- Hands-on experience in defect analysis and regression validation.

- Good understanding of SDLC, Agile, and Waterfall methodologies.

- Excellent analytical, communication, and stakeholder management skills.

- Strong team collaboration and coordination abilities.

Preferred Skills:

- Experience with BI and reporting tools such as Power BI, Tableau, or QlikView.

- Exposure to Business Intelligence Reporting and Analytics.

- Knowledge of Corporate Banking processes is an added advantage.

- Experience working with FinTech or Digital Transformation projects.