Business Analyst - Hospitality Operation Segment - Consulting Firm

We have Urgent opening for Business (Hospitality Operation) role with Consulting space.

Position - Business Analyst (Hospitality Operation)

Company- Leading Consulting Company

Role - Analyst, Consultant & Manager

Education - MBA

Exp - 2 to 14 Years

Job Description:

Must have skills:

- Strong consulting and domain expertise in the hospitality industry

- Deep understanding of hospitality technology ecosystems including PMS, CRS, POS, Loyalty, and GDS

- Experience in hotel operations, owner lifecycle management, revenue management, profitability analysis, hotel openings, and performance optimization

- Ability to lead client discussions, conduct diagnostics, present insights to senior stakeholders & should be able to lead various teams (for consultants & Managers)

- Gather and document requirements for hospitality operations such as guest reservations, check-in/check-out, property management, and loyalty programs.

- Map and analyze processes to identify gaps and propose improvements that enhance efficiency and guest experience across the value chain

Good to have skills:

- Experience with hotel digital transformation, PMS/CRS vendor assessment & selection, PMS migrations and roll outs, system integrations

- Exposure to multi-brand, multi-property hospitality environments

- Knowledge of OTA strategy, loyalty economics, and guest personalization platforms

- Experience working with global hotel chains, asset owners, or hospitality tech vendors

- Knowledge on agile process, JIRA tool

Roles & Responsibilities:

- Provide strategic advisory to hospitality clients across commercial, operational, and technology dimensions

Develop a comprehensive understanding of the hospitality systems ecosystem, including:

- Property Management System (PMS)

- Central Reservation System (CRS)

- Loyalty Management Systems

- Point of Sale (POS) platforms

- F&B platforms

- Lead P&L diagnostics, identify revenue and cost optimization levers, and recommend initiatives to improve RevPAR, ADR, and GOP

- Advise on inventory distribution and channel strategy, including direct vs. OTA mix, pricing effectiveness, and loyalty-driven demand

- Support capex prioritization, balancing brand standards, guest experience, and financial returns

- Provide hands-on expertise in back-office operations, including night audit workflows, financial reconciliation, rate plan configuration, and upsell strategies

- Design and assess end-to-end guest lifecycle journeys, ensuring system integration and data flow across touchpoints

- Act as a hospitality business analyst, translating data insights into actionable recommendations

- Contribute to pre-sales, proposals, thought leadership, and CoE capability building

- Mentor junior team members and manage workstreams (for Manager role)