Corporate Internet and Retail Banking

Job Synopsis:

We are seeking a Business Analyst with strong experience in Digital Banking Channels, specifically in Corporate Internet and Retail Banking. The ideal candidate should have 48 years of experience in the banking domain, with a solid understanding of key banking products such as Current Accounts, Loans, Term Deposits, Overdrafts (OD), Corporate ERP integrations, Trade Finance, third-party products, and payment integrations. Hands-on experience with middleware systems, APIs, integrations, and end-to-end digital journeys is essential.

Main roles & responsibilities:

- Engage with business stakeholders to gather, analyse, and document both functional and non-functional requirements.

- Lead complex Corporate ERP / Host-to-Host (H2H) integrations and drive digitization of Global and Domestic Trade Finance modules, transactions, and bill payments.

- Design and propose robust Corporate Access Management frameworks.

- Translate business requirements into BRDs, FRDs, user stories, process flows, and wireframes.

- Conduct gap analysis and recommend digital solutions aligned with business objectives.

- Collaborate across multiple systems for integration of Corporate Internet Banking and Retail Banking platforms.

- Drive UI/UX improvements to enhance customer experience and digital journeys.

- Demonstrate strong domain knowledge across Current Accounts, Loans, Deposits, Cards, Trade Finance, and ERP integrations.

- Design and implement Role-Based Access Control (RBAC) and entitlement frameworks.

- Define multi-level authorization workflows (Maker-Checker-Approver hierarchy).

- Work with APIs, microservices, ESB/middleware, and understand system dependencies.

- Collaborate closely with technology teams across the project lifecycle.

- Support SIT, UAT preparation, test case reviews, and issue triaging.

- Track requirements, scope changes, and delivery timelines.

- Coordinate with internal stakeholders and external vendors.

- Provide end-user training, documentation, and post-implementation support.

- Troubleshoot production issues and ensure timely resolution.

- Identify opportunities to improve digital adoption and streamline processes.

- Recommend best practices for customer lifecycle and engagement management.

- Ensure high-quality releases through collaboration with product, development, and business teams.

Qualification, Experience & Skill Set Required:

- Bachelors degree in relevant field with 5 - 9 years of experience in the banking domain.

- Strong knowledge of Corporate Internet Banking and Retail Banking systems.

- Proven experience in documentation: BRD, FRD, Use Cases, User Stories, Process Flows, Wireframes.

- Solid understanding of SDLC methodologies (Agile and Waterfall).

- Hands-on experience with process mapping tools (Visio, BPM tools, etc.).

- Strong analytical, problem-solving, and communication skills (verbal & written).

- Experience working in cross-functional technical teams.

- Familiarity with JIRA or equivalent project management tools.

- Good understanding of middleware/ESB, APIs, JSON/XML, and system integrations.

- Knowledge of Corporate ERP systems and Host-to-Host integrations is an added advantage.

- Strong focus on delivery timelines and results-oriented mindset.