Responsibilities - - Deliver recommendations and insights that support the executive team (CEO, CRO, Customer Success) - Understand the usage metrics generated by the SaaS product, logging and tracking metrics from CRM and support systems such as SalesForce and FreshDesk, and consolidate data into relevant dashboards and reports - Proactively identify trends, risks, and opportunities in the business to influence and grow customer usage - Understand the underlying data architecture supporting Customer Success and how to use it to report on business performance - Possibly implement customer success and reporting software - Assist in developing and delivering presentations for customer success and executive leadership Desired Skills/Experience - - 5+ years of management consulting and/or business operations experience - Self-starter and a high degree of motivation to go above and beyond the task at hand - Bachelor's degree in the quantitative field from an accredited university. MBA a plus - Valuable work experience focused on executive-level presentations, managing stakeholders, driving a deliverable from beginning to end. - Familiarity with Customer Success tools, CRM, Excel and data management - Strong communication skills, both written and verbal - Self-starter who loves open-ended roles - Team player able to lead and work effectively at all levels of an organization with the ability to influence others to move toward consensus - Strong situational analysis, negotiation, and decision-making abilities. - Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies

Bangalore

Business Analyst 

Job Description for Business Analyst  in Zyoin Web Private Limited in  Bangalore for (5-8) years of experience. Apply Now!