Description:
- Experienced ServiceNow BA with strong expertise in Service Management, Trouble-to-Resolve (T2R), and Assurance processes within the telecom B2B domain.
- Skilled in requirements gathering, business process modelling, portfolio integration, and end-to-end solution design.
- Hands-on exposure to ServiceNow TMT, Order Management for Telecommunications (OMT), and Sales & Order Management (SOM) modules.
- Proficient in BSS/OSS concepts, wireline connectivity, workflows, integrations, and data mapping.
- Experienced in creating E2E customer journeys, capability mapping, and solution blueprints in alignment with IT architecture and governance frameworks.
- Well-versed with Agile (SAFe), Jira, Confluence, and collaborating with global stakeholders, particularly from Germany/Europe.
- Strong understanding of process optimisation, requirement traceability, and cross-functional communication.
- Knowledge of leveraging AI-driven analysis is an added advantage.
Didn’t find the job appropriate? Report this Job
