Business Analyst

Role Overview:

As a Business Analyst, your core responsibility is to understand and address customer needs by:

- Analyzing and documenting business requirements

- Configuring and implementing use cases

- Ensuring the delivered solutions align with customer value propositions

- Youll work closely with customers, Product Owners, and other stakeholders to translate business needs into actionable solutions that deliver tangible value.

Core Responsibilities:

Customer-Facing Activities:

- Customer Need Analysis: Conduct interviews, workshops, and research to gather and document business requirements.

- Use Case Analysis: Translate requirements into functional specifications for development teams.

- Value Proposition Analysis: Collaborate with Product Owners to define business value based on customer goals.

- Customer-Driven Prioritization: Maintain a prioritized backlog based on customer impact.

- Continuous Feedback Loop: Act as the main liaison between customers and internal teams during the development lifecycle.

- Solution Validation & Metrics: Define and track performance metrics to evaluate delivered solutions.

- Product Demos & Training: Support teams in delivering demos and training based on customer pain points.

- Prototyping & Mockups: Develop conceptual designs for validation.

- Customer Data Analysis: Analyze product usage data to identify improvement areas.

Project & Collaboration Activities:

- Cross-Functional Collaboration: Align customer needs with technical capabilities.

- Project Management: Monitor deliverables to ensure timely project completion.

- Requirements Analysis: Facilitate communication between customers and internal stakeholders.

- Domain Expertise: Become an expert in at least one product domain area.

What You'll Bring to the Table:

- 5+ years of experience as a Business Analyst, focusing on customer engagement and satisfaction

- Strong communication skills (verbal & written)

- Ability to explain complex concepts clearly to customers and stakeholders

- Detail-oriented, analytical, and able to manage multiple priorities

- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

- Experience in Agile methodologies and software product lifecycles

- Capable of owning small, well-scoped workflows and configurations

- Strong project tracking and decision-making skills

- Creative problem-solver with a customer-first mindset

Nice to Have:

- Knowledge of relational database concepts and data management

- Familiarity with Microsoft Azure and SOA (Service-Oriented Architecture)

- Understanding of event-driven architecture (EDA)

Core Values We Expect You to Embody:

- Be Transparent Honest communication builds trust

- Be Effective Focus on delivering tangible customer results

- Be Accountable Follow through on commitments

- Be Mindful Foster learning, innovation, and adaptability

- Be Willing Embrace change and contribute positively

- Have Ownership Take responsibility for outcomes

- Be Respectful Foster a collaborative and inclusive work environment

- Be Knowledgeable Continuously learn and share insights

Mandatory Skill Set:

- BRD, FRD

- Use Cases

- User Stories

- Requirement Gathering

- Strong Communication Skills

Working Days: Monday to Friday

Shift: General IST Shift

Notice Period: 15 to 20 Days

Interview Mode: Virtual

Qualification: Bachelors Degree (or equivalent experience) in a relevant field