Burger Singh - Senior Manager - IT System Support

Job Summary

We are seeking a proactive and technically skilled Senior Manager - IT to lead IT infrastructure and support operations across all brand stores and the head office. The ideal candidate will have 5-8 years of hands-on experience in IT hardware, software systems, and network management, with strong communication and coordination abilities.

Key Responsibilities

- Lead and supervise the IT team managing hardware and software for all brand stores.

- Install, configure, and maintain company computer hardware, operating systems, and applications.

-Monitor and maintain computer networks and systems at the head office.

- Log and resolve technical queries from internal users and customers.

- Analyze call logs to identify recurring issues or trends.

- Diagnose and resolve hardware or software faults promptly.

- Test and evaluate new technologies to enhance efficiency.

- Respond to IT-related call-outs and incidents in a timely manner.

- Prepare and maintain MIS reports on daily, weekly, and monthly metrics.

- Prepare sales data and resolve third-party integration issues (e.g., Zomato/Swiggy).

- Manage user access and permissions across organizational software systems.

Roles and Responsibilities

- Strong verbal and written communication skills.

- Excellent negotiation and vendor management abilities.

- Strong relationship management with internal stakeholders and external vendors.

- Excellent analytical, presentation, and interpersonal skills.

- High adaptability to new technologies and dynamic business environments.

- In-depth knowledge of IT hardware and software systems.

Desired Candidate Profile:

- Education: Bachelor's degree in IT, Computer Science, or a related field.

- Certifications (Preferred): CompTIA A+, MCSE, CCNA, or equivalent.

- Soft Skills: Team leadership, problem-solving, and customer service orientation.