Burger Club - Assistant Franchise Manager

Assistant Franchise Manager

Important Note: Applicants with demonstrated expertise in the Restaurant Industry combined with Franchise Sales experience are highly prioritizing for this role.

Location: Gurugram

Department: Franchise Sales and Operations

Reports To: Head of the Department

Job Summary:

The Assistant Franchise Manager is responsible for developing, managing, and expanding the companys franchise network. The role involves overseeing franchise operations, ensuring compliance with brand standards, supporting franchisees, and driving business growth through strategic planning and operational excellence.

Key Responsibilities:

Franchise Development:

- Identify and engage potential franchisees through networking, referrals, and franchise expos.

- Evaluate franchise applications and conduct due diligence.

- Assist in the negotiation and signing of franchise agreements.

Franchise Support and Operations:

- Provide training and onboarding support to new franchisees.

- Ensure franchisees adhere to company standards, policies, and procedures.

- Conduct regular audits and visits to franchise outlets.

- Assist franchisees in achieving business performance targets.

Brand and Quality Assurance:

- Monitor brand integrity across all franchise locations.

- Ensure consistent customer experience and service delivery.

- Implement marketing and promotional strategies in coordination with franchisees.

Business Strategy and Analysis:

- Analyze sales reports and market trends to identify areas of improvement.

- Recommend strategies to optimize franchise performance.

- Prepare periodic performance reports for management.

Relationship Management:

- Act as the primary liaison between the franchisor and franchisees.

- Address franchisee concerns and resolve operational issues.

- Foster strong, long-term relationships to build a supportive franchise network.

Qualifications and Requirements:

- Bachelor's degree in Business Administration, Marketing, or related field (MBA preferred).

- 3 to 7 years of experience in Franchise Management.

- Strong understanding of franchise laws, contracts, and compliance.

- Excellent communication, negotiation, and interpersonal skills.

- Ability to work independently and travel as required.

- Proficiency in MS Office and CRM tools.

Key Competencies:

- Strategic thinking and planning

- Leadership and team management

- Analytical and problem-solving skills

- Customer-centric mindset

- Attention to detail and organizational skills

Work Environment:

Working Days: Six days a week (Monday to Saturday)

Travel Requirements: Travel, including field visits and outstation assignments, will be required as per project and business needs.

Location: The position is based at the Head Office, with periodic market visits across assigned zones.