Last Mile Lead - West Zone (3PL FMCG Distribution)

Location: Mumbai

Function: Last Mile Operations | Dark Store Operations | FMCG Distribution

Reporting To: Regional Head - Supply Chain / Founders

Company Description:

Brring is a leading Direct to Kirana (D2K) platform with a working history for reputable FMCG clients across packaged snacks, beverages, confectionery, sauces, condiments, and dairy space. Our mission is to be the most trusted and preferred supply chain partner, leveraging technology and on field expertise to deliver exceptional service. Brring counts marquee brands like Britannia, Tata Consumer, Marico, McDonalds, Sankalp, and multiple large FMCG brands in the D2C and B2B space amongst our respected clients. As part of our commitment to excellence, we are seeking a skilled Lead (Last Mile) to join our team.

Role Overview:

The Last Mile Lead will be responsible for managing and optimizing last-mile delivery operations for FMCG products delivery to Kirana trade outlets deploying vehicle and delivery associates at the field level. The role focuses on SLA driven delivery excellence, vendor on-boarding and management, route efficiency, team leadership, and strict control of daily collections and reconciliation with deliveries. This position plays a critical role in ensuring timely, accurate, and cost-efficient deliveries, while maintaining 100% visibility and reconciliation across all delivery routes.

Key Responsibilities:

Last Mile Operations & Management:

- Oversee end-to-end last-mile delivery operations from distribution hubs to Kirana stores.

- Ensure adherence to SLAs, TATs, delivery schedules, and order accuracy.

- Monitor daily dispatch, vehicle loading, route execution, and delivery completion.

Vehicle Management & Delivery Continuity:

- Maintain a structured and updated database of third-party vehicle partners and backup transport contacts.

- Ensure uninterrupted vehicle availability to avoid any impact on daily dispatch, peak volumes, or contingencies.

- Proactively manage transport risks and ensure delivery continuity across warehouses.

Route Planning & Cost Optimization:

- Design and optimize delivery routes and zones to improve drop density and reduce turnaround time.

- Drive cost control initiatives to lower cost per delivery without compromising service quality.

- Continuously review route performance and implement efficiency improvements.

3PL On-Boarding & Vendor Management:

- Govern performance of all 3PL partners, ensuring manpower and vehicle availability as per operational demand.

- Monitor vendor SLAs, productivity, and compliance, and drive corrective actions for gaps or risks.

Team Leadership & Manpower Governance:

- Lead and manage delivery executives, supervisors, and hub leaders, ensuring optimal manpower planning and deployment.

- Drive productivity, attendance discipline, performance monitoring, and continuous capability development.

- Build a culture of accountability, safety, and execution excellence across last-mile teams.

Cash Collection & Financial Control:

- Own daily cash collections from COD deliveries across all routes and warehouses.

- Ensure 100% same-day cash reconciliation and timely handover to Client.

- Identify and resolve cash discrepancies and enforce strict cash-handling controls.

Client Coordination & Escalation Management:

- Act as the single point of contact for the client on all last-mile operational matters.

- Own service delivery commitments, reporting, and escalations.

- This role does not involve direct interaction with end customers.

Pay Range:

Rs. 25 LPA - 35 LPA + ESOPs