Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more careers.bms.com/working-with-us

Governance of Knowledge Management Activities:

Support Work Instruction repository; review other possible repositories, identify appropriate structure, and migrate documentation. Conduct ongoing management of repository to ensure data is maintained correctly. Coordinate routine Work Instruction review, management, and escalation of non-compliance. Identify opportunities to standardize processes and documentation. Conduct process mapping workshops and evaluate processes to drive standardization and efficiencies. At Bristol Myers Squibb, we're creating innovative medicines for patients who are fighting serious diseases. We're also nurturing our own team with inspiring work and challenging career options. No matter our role, each of us makes a contribution. And that makes all the difference.

The Controllership Service Delivery Senior Manager for BMS will be a highly collaborative Finance team member. This exceptional individual will be part of a team responsible for the governance of Global Financial Services (including outsourced services) and demonstrating the following attributes. Exceptional expertise in record-to-report accounting processes. Deep understanding of the business landscape, market trends, and industry dynamics. Open communication and cooperation to ensure R2R activities are executed seamlessly. Successful candidates will possess excellent leadership skills, inspiring and motivating team members to deliver exceptional results.

A Minimum Of 7-9 Years Of Experience Is Required.

The position will be based in the BMS's Hyderabad Location ( expected 80% in-person).

Key Responsibilities And Major Duties

- Governance of Knowledge Management Activities

- Support Work Instruction repository; review other possible repositories, identify appropriate structure, and migrate documentation.

- Conduct ongoing management of repository to ensure data is maintained correctly.

- Coordinate routine Work Instruction review, management, and escalation of non-compliance.

- Identify opportunities to standardize processes and documentation.

- Conduct process mapping workshops and evaluate processes to drive standardization and efficiencies.

- Host training sessions for users and create training documentation on repository and knowledge management process.

- Serve as contact on any repository platform integration and transitions.

- Governance of Problem Management Activities

- Support Problem Management repository and keep up to date with system enhancements and requirements.

- Monitor ticket governance including creation, assignment, and resolution.

- Monitor problems to ensure quality documentation of root cause, corrective, and preventative actions.

- Monitor tickets completion process and timeliness and escalates for prompt resolution and closure.

- Analyze tickets created and reports out to stakeholders on underlying trends and broader opportunities identified.

- Host training sessions and manages user-specific inquiries relating to Problem Management.

- Continuous improvement management

- Support continuous improvement with our outsourced stakeholders.

- Collect and manage operations pain points to drive process improvement.

- Identify opportunities to standardize and improve operational processes.

- Conduct ad hoc projects and unusual or complex assignments, supporting multiple projects in a time sensitive environment. If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers:

With a single vision as inspiring as Transforming patients' lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol:

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role. Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process,. Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information https //careers.bms.com/california-residents/. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

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Posted By

Shikha Singh

Talent Partner Representing at Bristol Myers Squibb

Last Active: 05 December 2025

Job Views:
113

Applications: 8

Recruiter Actions: 0

Posted in

SCM & Operations