Role Overview:

We are looking for an experienced Transition Manager to lead and execute end-to-end service and project transitions, ensuring smooth knowledge transfer, minimal disruption, and successful handover into steady-state operations. The role requires strong planning, stakeholder management, and governance skills to manage complex transitions across global, multi-vendor environments.

Key Responsibilities:

- Plan, lead, and execute end-to-end transitions for small to mid-sized deals, ensuring smooth delivery and minimal service disruption.

- Define and agree on transition success criteria, outputs, and deliverables with clients and internal stakeholders.

- Prepare and manage detailed transition plans and stream-specific activities (e.g., environment, applications, processes, reporting, current issues).

- Lead and monitor Knowledge Transfer (KT) with SMEs, ensuring coverage of all relevant technical and process areas.

- Measure KT and other transition streams' success, identifying and addressing gaps or risks proactively.

- Provide regular status updates and progress reports to all relevant stakeholders, including executives and client teams.

- Oversee transition financial management, ensuring alignment with budgets and cost optimization.

- Collaborate with internal delivery, operations, and client/vendor teams to drive execution.

- Support RFPs/pursuits from a transition solution standpoint, preparing solution inputs where required.

- Ensure risk identification, mitigation, and escalation, while maintaining compliance with ITIL, governance, and quality standards.

- Conduct go/no-go assessments and facilitate successful service acceptance into steady-state operations.

- Travel to domestic and international client/vendor locations for planning, KT, and execution, as required.

- Capture and share lessons learned, contributing to the organization's transition to best practices and methodologies.

Key Skills:

- Excellent communication (verbal & written) and presentation skills.

- Strong stakeholder management (internal & external) and client-facing skills.

- Proficiency in risk management, decision-making, and judgment under pressure.

- Leadership and people management abilities to drive cross-functional collaboration.

- Strong quality compliance, governance, and reporting discipline.

- Ability to handle conflict resolution and escalation management effectively.

Requirements:

- 10-15 years of IT/Service Management experience, with at least 5+ years in transition or transformation management.

- Proven success in leading small to mid-sized transitions across global environments.

- Solid understanding of ITIL, service management processes, and project management frameworks.

- Hands-on experience in knowledge transfer planning, service migration, and client onboarding.

- Experience with transition solutioning for RFPs/pursuits is a strong advantage.

- Flexibility to travel (domestic/international) for transition activities.

Education & Certifications (Preferred)

- Bachelor's or Master's degree in IT, Engineering, or related field.

- ITIL v3/v4 certification required.

- PMP, PRINCE2, or Agile/SAFe certification desirable.