Brillio - Delivery Management Role

Description:

Role: Salesforce Program Manager Delivery Management.

Positions: Multiple (US & India Pipeline).

Function: Salesforce Practice / Delivery.

Reports To: Global Salesforce Delivery Head

About the Role:

At Brillio, we are driving Salesforce-led digital transformation across industries by combining innovation, agility, and delivery excellence.

As a Salesforce Program Manager, you will play a pivotal role in leading client engagements end-to-end - managing delivery, stakeholder relationships, financials, and team performance while remaining billable.

This role demands a hands-on program leader who blends strategic delivery oversight with the ability to guide technical teams, manage risks, and ensure measurable business outcomes for clients.

Key Responsibilities:

Program & Project Delivery:

- Lead multi-workstream Salesforce programs, ensuring on-time, on-budget, and high-quality delivery.

- Oversee program governance, delivery planning, and execution across geographies.

- Manage program budgets, forecasting, and profitability while maintaining a billable role.

- Implement best-in-class delivery frameworks leveraging agile and hybrid models.

- Partner with architects and solution teams to ensure technical and functional alignment with client goals.

Client & Stakeholder Management:

- Serve as the primary point of contact for client executives, business stakeholders, and delivery teams.

- Build trusted advisor relationships by driving transparency, proactive communication, and business value realization.

- Manage escalations effectively while maintaining long-term client confidence and satisfaction.

Leadership & Team Enablement:

- Mentor and guide project managers, leads, and consultants within the delivery organization.

- Foster a culture of ownership, innovation, and collaboration across distributed teams.

- Contribute to delivery maturity, knowledge management, and capability building within the Salesforce practice.

Operational Excellence:

- Track delivery KPIs - utilization, velocity, NPS, and gross margins ensuring alignment to Brillios delivery standards.

- Identify and mitigate delivery risks, scope creep, and resource challenges.

- Drive continuous improvement by embedding data-driven delivery insights and automation where possible.

Ideal Profile:

- Experience: 12-18 years in IT delivery management, with 5+ years in Salesforce program or account leadership roles.

- Proven success in managing enterprise-scale Salesforce implementations across multi-cloud environments (Sales, Service, Experience, Data Cloud, CPQ, etc.

- Strong understanding of Agile, Scrum, and DevOps methodologies.

- Hands-on experience in program financials, governance, client engagement, and team leadership.

- Excellent stakeholder management, communication, and presentation skills.

- Salesforce certifications (Administrator, PMP/PMI-ACP, or Scrum Master) preferred.

Why Join Brillio:

At Brillio, youll lead transformation for some of the worlds most innovative organizations.

As a Salesforce Program Manager, you will have the opportunity to:

- Shape client success stories through delivery excellence and innovation.

- Be part of a global Salesforce leadership community driving growth and value creation.

- Lead programs that combine industry depth, platform expertise, and agile execution at scale.