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Job Title: Tutor Community Engagement Manager Location: Bangalore - BrightChamps Office Employment Type: Full-Time (WFO) About BrightChamps: BrightChamps is a leading global edtech company revolutionizing learning for kids aged 6-16. We offer courses in coding, financial literacy, mathematics, and emerging technologies, with multiple learning formats such as nano courses, self-paced learning, teacher-led classes, and hackathons. Our platform empowers students to learn at their own pace while engaging in exciting, gamified learning experiences. Role Overview: We are looking for a Tutor Community Engagement Manager to drive engagement, satisfaction, and retention within our growing tutor community. This role involves resolving tutor concerns, managing engagement programs, and building HR systems to foster a strong, motivated, and committed tutor network. The ideal candidate will act as the central point for tutor feedback, tracking Tutor Satisfaction Score (similar to NPS) and implementing strategies to improve tutor experience and community well-being. Key Responsibilities: Tutor Engagement & Weekly Connects: - Conduct weekly connect sessions with tutors to address concerns, share updates, and provide support. - Foster a sense of community and belonging through structured engagement initiatives. - Drive adoption of new teaching tools, methodologies, and system updates among tutors. Tutor Support & Escalation Handling: - Act as the primary point of contact for tutors facing pay-related issues, system challenges, and operational concerns. - Develop a structured ticketing and escalation matrix for efficient issue resolution in collaboration with HR, Finance, and Tech teams. - Track and analyze trends in tutor issues to proactively reduce friction and enhance efficiency. Managing Tutor Engagement Programs: - Oversee programs like the Star Teacher Program to recognize and reward high-performing tutors. - Design and implement tutor appreciation, learning, and mentorship initiatives to enhance the tutor experience. - Develop strategies to increase tutor retention and reduce attrition rates. Tracking Tutor Satisfaction & Happiness Index: - Act as the central node for tracking and analyzing Tutor Satisfaction Score (similar to NPS). - Monitor the Tutor Happiness Index by gathering real-time feedback and insights from the community. - Collaborate with internal teams to make data-driven improvements based on tutor feedback. Building HR Systems & Community Processes: - Develop and implement HR policies and systems tailored for the tutor community. - Create structured escalation processes for different levels of tutor concerns. - Design and manage initiatives that promote a positive, engaged, and thriving tutor network. Key Performance Indicators (KPIs): - Tutor Response Time & Issue Resolution Rate - Tutor Satisfaction Score (NPS Equivalent) & Happiness Index - Retention & Engagement Rates in Tutor Programs - Adoption Rate for New Systems & Processes - Effectiveness of Escalation Handling & Resolution Timelines Requirements: - 3-5 years of experience in community engagement, tutor management, tutor operations - Strong problem-solving and stakeholder management skills. - Experience working with ticketing systems, CRM tools, or community engagement platforms. - Ability to analyze tutor feedback and generate actionable insights. - Passion for educational technology, community building, and tutor well-being. - Experience in HR processes, tutor engagement, and tracking satisfaction metrics like NPS/Happiness Index. Why Join BrightChamps? - Be a key driver of tutor engagement and retention at a global edtech leader. - Lead strategic initiatives to improve tutor experience and satisfaction. - Work in a collaborative and fast-paced environment with strong career growth opportunities. - Competitive salary and benefits package.

Bangalore

BrightCHAMPS - Manager - Tutor Community Engagement 

Job Description for BrightCHAMPS - Manager - Tutor Community Engagement  in BRIGHTCHAMPS TECH PRIVATE LIMITED in  Bangalore for (3-5) years of experience. Apply Now!

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