Head of Academy (Ed Tech) What is this role about? The Head of Academy is a mission-critical leadership role focused on delivering top-tier learning experiences that not only delight students and parents but also drive retention and renewals - our core business levers. Your North Star? 50% of our revenue from renewals by March 2026 Student NPS &gt; 65 Parent repurchase rate &gt; 60% quarter-on-quarter - We're looking for a visionary who is obsessed with quality, thrives on data, and can scale global teaching operations while being product-savvy and fiercely candid. Key Responsibilities: 1. Retention & Growth Leadership - Own the learner lifecycle and renewal P&L. - Consistently reduce churn by 10+ percentage points across 2 consecutive quarters. - Build, track, and optimize dashboards to monitor retention, quality, and NPS metrics. 2. Global Academy Operations - Lead a multi-country tutor base across 3+ time zones, ensuring 24x7 class excellence. - Drive SOPs for onboarding, quality checks, and performance management. 3. Teacher Quality & Development - Implement a robust 90-day QA loop for tutors across all geographies. - Build evaluation rubrics to spot and coach "polite but ineffective" tutors. - Conduct regular audits and design targeted upskilling initiatives. 4. Curriculum & Product Collaboration - Work closely with Content and AI teams to co-develop engaging, gamified curriculum. - Drive product-led improvements to enhance learning outcomes and tutor efficiency. 5. Data & Decision-Making - Think dashboards-first: leverage SQL/Looker to make real-time decisions. - Partner with analysts to create a live pulse on class quality and learner engagement. 6. Culture & Leadership - Foster a team culture rooted in radical candor - direct, caring, and zero politics. - Lead by example with high ownership, speed, and hands-on execution. What will make you fit for the role: Must-Haves: - Proven success as a retention P&L owner, with measurable churn reduction. - Experience managing global learning teams across 3+ geographies and time zones. - SQL or Looker fluency to make independent data-backed decisions. - A track record of building custom teacher quality frameworks. - Strong collaboration with content and product teams. - Bias for action and a culture-first mindset. Nice-to-Haves: - Passion for education and child development. - Multilingual communication skills. - Experience shipping an AI-driven learning or tutoring product. What's in store for you? - Chance to build the most effective online global academy - already 10 countries strong. - Be a part of blitz-scaling a high-growth EdTech across geographies and verticals. - Work in a meritocratic environment where outcomes speak louder than titles. - Collaborate with elite, passionate educators and builders across continents. Location : Bengaluru With our entire team collaborating out of the Bangalore office, we would love to have our strategist sit with them and brainstorm! Our culture code : What we believe in... - Bias for Action : We reward people who bring unfair advantage to the organisation, driving outcomes through quick execution - Outcome Driven : We measure success based on the outcome rather than the output! We believe in meritocratic philosophy, where growth is proportional to the impact of your outcome - Thinking Big : Our vision is to make the best EdTech company globally by reimagining the way children learn across the globe. And, that calls for audacious folks, who don't just survive, but thrive... taking bold bets - PPP : Our priorities - People, Product and Profit, in order of importance

Bangalore

BrightCHAMPS - Head - Academy - EdTech 

Job Description for BrightCHAMPS - Head - Academy - EdTech  in BRIGHTCHAMPS TECH PRIVATE LIMITED in  Bangalore for (10-16) years of experience. Apply Now!